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Product Reviews
Rated 4 out of 5 by 20reviewers.
Rated 4 out of 5 by The ability to have visibility of manual and automated test results within the one product certainly cuts down on the management overhead. Valuable Features:The tool provides invaluable bi-directional traceability from requirement --> test case--> test execution --> defect.The ability to have visibility of manual and automated test results within the one product certainly cuts down on the management overhead and eases the creation of project health reports.Room for Improvement:The UI is becoming somewhat dated but that shouldn't be a deal breaker.Out of the box, the tool is very flexible in what it allows the user to do. This can go against data integrity in a regulated world but the tool can be customised to improve data integrity. For example, you could customise the tool's workflow to ensure tests cannot be re-executed after a set of executed tests have been peer reviewed.Disclaimer: I am a real user, and this review is based on my own experience and opinions. June 20, 2016
Rated 3 out of 5 by It helps us to keep track of everything happening. It's complex to setup because it's not fully web based. Valuable Features:Being able to manage tests as this is something very difficult to find in other products. There are a few open source ones that handle test management, but right now HPE ALM is still the best solution to handle tests.Improvements to My Organization:It helps us to keep track of everything happening. When you test the software you've got results. Results can be OK or not OK. If you just get the results in Excel or things like that, you cannot work as a team because just one person at a time will be able to access it. With ALM, we can have several people working on the same product at the same time. Then we use it a lot for trustability, so we can add trustability to the facts, to requirements. It's very useful for that to verify everything that happens.Room for Improvement:As soon as it's available on-premises we want to move to ALM Octane as it's mainly web based, has the capability to work with major tests, and integrates with Jenkins for continuous integration. This is lacking in the standard ALM which was great a few years ago but it did not evolve enough, and that's why we are waiting for Octane.Stability Issues:We've used it more than 15 years, so it's very stable. There is a new version coming, ALM Octane. Octane is new so we don't use it yet.Scalability Issues:We have plenty of projects with the current ALM, so it scales well. I'm not afraid of an issue with Octane and believe it will be the same.Technical Support:I'm disappointed with the support as they're not reactive enough. They don't know the product very well, and to have things changed we need to access R&D directly and then things move. Otherwise, it's kind of difficult.Previous Solutions:Beforehand we were using just paper and Excel, and things like that. As soon as ALM was tested at the time we began to use it and sensed it's presence in the company and now every tester is using it.Initial Setup:For ALM it was complex because it's not fully web based so you need to install a client on your desktop and with all the Windows security stuff you need to be an admin on your desktop so it's a very complex set up. On the service side it's kind of complex but we have tech experienced people to do that and to set up the database and everything, so it's OK. With Octane it should be really much simpler because for the user because it's just a web application so you've got nothing to do.Cost and Licensing Advice:I'd rate the pricing as 3/10 as it's very expensive.Other Solutions Considered:The first criteria we look at is functionality. We have plenty of different projects so we need a full spectrum of functionality. The problem we have today is the price. It's a very good solution but it's expense so we are challenged by our finals and everything but the price.Other Advice:If you have the money then you can go with ALM, as it's a very good product. You won't have any surprises with it so that's good. Otherwise, there are some open source solutions that are a little bit less functional, but you can play with them and get them to work, products like Squash TM or things like that.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. June 9, 2016
Rated 5 out of 5 by One of the biggest pluses is having all your test assets in one place, however the project tracking is a bit complex Valuable Features:Requirements Management, Test Plan, Test Lab, Defect Management, Sprinter, Access control, Versioning and audit.Improvements to My Organization:It has improved our organization as a result of several factors: All test assets are in one central location; Easier to track progress of QA activities; Easier reporting; Easier to assess qualityRoom for Improvement:The project tracking is a bit complex. It takes some time to maneuver around it. It would also help if you could export some of the reports generated from it e.g. the Master Plan.Use of Solution:3 yearsDeployment Issues:NoStability Issues:NoScalability Issues:NoCustomer Service:Very responsive, though we haven't needed a lot of support.Technical Support:Technical Support has been helpful.Initial Setup:Initial setup was straightforward.Implementation Team:Vendor. The team was very qualified, both technically and from a user perspective.ROI:We haven't yet computed the ROI.Cost and Licensing Advice:Original cost was $158,000. Our day-to-day cost is difficult to compute, but it’s very low.Other Solutions Considered:Yes, IBM - CLM.Other Advice:It’s a great product for managing an end-to-end lifecycle process. It’s easy to use once you get the hang of it. One of the biggest pluses is having all your test assets in one place – requirements, models, test cases, test results, bugs, reporting, tracking (it’s unbeatable in my opinion).It's also great that HP has now lowered the Saas cost for ALM - it was too high in my view.Disclaimer: I am a real user, and this review is based on my own experience and opinions. April 17, 2016
Rated 4 out of 5 by ALM gives us a solution where we can keep all of our test artifacts (such as scripts, scenarios, test data, etc.) centralized. Valuable Features:It gives us a solution where we can keep everything centralized like our test scripts, test data, and our projects. It doesn't matter who is creating the project, everybody can access and execute it. Both our onsite and offshore teams working from different locations are able to benefit from this solution. That's the beauty of it.Improvements to My Organization:When we implemented this solution, we chose to virtualize, so we didn't implement any physical hardware. We're able to scale very quickly for very large projects when we need to run 5,000 user simulations. Afterwards, we can also scale down quickly. This gives us a lot of flexibility in our project executions.Room for Improvement:The web client doesn't match the quality of the rest of the features of this solution. HP needs to improve it.Deployment Issues:We've had no issues with deployment.Stability Issues:We've used versions 11, 12, and, now, 12.2. They've been very stable in our environment.Scalability Issues:We're able to scale up and down as needed. It has great flexibility when it comes to scaling.Disclaimer: I am a real user, and this review is based on my own experience and opinions. January 26, 2016
Rated 4 out of 5 by For us, the most valuable features are the task management function and the requirements gallery that's true to test execution. Valuable Features:For us, the most valuable features are the task management function and the requirements gallery that's true to test execution. It's a good mapping tool and a good sensor repository for all prior testing. We can keep all that data in one centralized place.Improvements to My Organization:I think the best improvement it's made to our organization is that because it's so stable, we haven't needed to change. We're able to continue with our business because it's a solution that stands still.Room for Improvement:Sometimes there are small customizations that we'd like that are not always available. If I need to contact technical support about an small issues, sometimes it takes some time before I can get resolution. And if there's a feature that's not available, we need to wait for another release because we can't just simply add the feature we need.Deployment Issues:We've had no issues with deployment.Stability Issues:It has enterprise-grade stability. We never have any issues with it.Scalability Issues:It's definitely scalable.Technical Support:Absolutely fine. We have contacts where if you just send them an e-mail they will ring you in 15 minutes. It's been a good relationship with the guys. Really helpful.Initial Setup:It's very straightforward and the pre-sales guys are really good.Implementation Team:They come in and set it up.Disclaimer: I am a real user, and this review is based on my own experience and opinions. January 7, 2016
Rated 3 out of 5 by We have developers, project managers, stakeholders, everybody referring to one single point-of-truth for everything that is related to a project. We'd like a proper web client that has good coverage. Valuable Features:It supports the full test management life cycle. We have other test management tools in place, such as JIRA and a couple others, but ALM provides the broadest coverage from project creation to death.Improvements to My Organization:We have developers, project managers, stakeholders, everybody referring to one single point-of-truth for everything that is related to a project, from requirements, test cases, coverage, defect tracking, and reporting.Room for Improvement:The client installation is sometimes quite painful. You need to register some components on the client that need administration rights, which is really tough on the organization. For each upgrade of the software, every minor upgrade, you need to reinstall the client, which means basically somebody needs to travel around and do the upgrades on each client. Basically, what we really would like to see would be a proper web client that has good coverage. There is a web client, but it only covers a very small part of the product, so you can't use it for the full life-cycle, and so we decided not to use the web client.Deployment Issues:It deploys without issue.Stability Issues:For us, it's stable. We're happy with the stability.Scalability Issues:We have no issues with scalability.Technical Support:We have had a bit of trouble at times and, in all fairness, sometimes we felt quite left alone. We've approached technical support with real problems and either they referred us to "well, check it on some of the Internet based forums", or "look at the FAQ", or something like that. Also, we sometimes feel left alone. In the end, it turned out that we were better off sorting ourselves on some forum instead of contacting support and opening a ticket. We're in a quite agile environment and if a support call is stuck for 6 or 8 weeks, it doesn't help us.Previous Solutions:We were using JIRA before and still are using JIRA. But that is only a section of coverage, so we needed something that has a broader coverage of the process, and the ALM was the choice.Initial Setup:ALM setup was pretty straightforward. We had standard problems like connecting to the active directory and making sure that the missions are set correctly and so on.Other Advice:Make sure you have full acceptance of all involved or possibly involved groups. Make sure that your management supports it and everybody is happy to use the tool and happy to share a good level of information in the development life cycle. This is where, for us, the most benefit came out of it. If you have a defect, you can easily with a mouse click get the full information.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 30, 2015
Rated 3 out of 5 by We can customize it to do what we want it to do. I think the biggest challenge with ALM is getting useful data in one place. Valuable Features:The most valuable features are ALM's flexibility and performance. We're also able to customize it to do what we want it to do.Improvements to My Organization:Using it properly is our biggest challenge, as some people use it on the most basic level and others rely on other tools.Room for Improvement:I think the biggest challenge with ALM is getting useful data in one place. They're scattered in different parts of the solution right now.It should also allow us to get quicker access to data from the things we're working on.The overall usability of it could be improved as some things are a bit slow to get used to.Deployment Issues:It has deployed just fine for us without issues.Stability Issues:It's close to being perfectly stable. We have no problem with instability.Scalability Issues:It has scaled easily for us and our needs.Customer Service:Customer service is generally pretty good.Technical Support:Technical support has been pretty good so far. They tend to be fairly quick to respond to us.Previous Solutions:We're using JIRA alongside ALM, but there wasn't a prior solution to ALM.Initial Setup:Setting it up is not too difficult.Implementation Team:We implemented it ourselves.Other Solutions Considered:We constantly keep an eye on competitors, but there's not been anything that we've considered moving to.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 30, 2015
Rated 4 out of 5 by Requirements traceability, the dashboard, the camera, and customized notifications of different instances are valuable features I've seen. Valuable Features:I administer it, and from what I've seen you can create defects and follow up the resolution with defects based on the scenarios that you have created in default program.Other valuable features I've seen are:* Requirement traceability* Dashboard* Camera, which helps us to take a screenshot at a particular instant* Customized notifications of different instancesImprovements to My Organization:It centralized all the defects in our organization. It also allows us to test scenarios in only one bullet, one database, so it’s easier to manage. All the methodology around the testing scenarios is gathered into the same product, so it’s easy for communications between the business side and the testing side because they all know where to find the information.I’m not an expert in ALM, but if I have to look into some issues or other occurrences, I can easily find my way around. It’s quite user friendly, I would say.Room for Improvement:I supervise the team using and providing support for the product, and there are a couple of things my team feels that could be improved upon.1) We need to move test cases manually from Test Case module to Test Execution module. This consumes more manual interaction. If this could happen with any in-built functionality, that would reduce the manual work and time involved.2) Email notification list. Emails are not triggering to any member of the email notification group if just any one of the email addresses is incorrect. So, if one email address is wrong in a group of ten email addresses, no one receives the email notification that they're all supposed to receive.Deployment Issues:It has deployed just fine for us.Stability Issues:Stability is fine, except for a few pop ups sometimes. We don't understand why we're getting them, but it's generally quite stable.Scalability Issues:Scalability hasn't been an issue.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 24, 2015
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