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HP Care Pack Proactive 24 - extended service agreement - 5 years - on-site

Mfg. Part: HA111A5#9B9 | CDW Part: 1626894 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • parts and labor ( for hard drive )
  • 5 years
  • on-site
  • 24x7
  • 4 h
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor ( for hard drive )
  • 5 years
  • on-site
  • 24x7
  • 4 h
HP Proactive 24 Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively.

Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to expertise as issues arise.

An assigned account manager is your primary contact within the HP Services support organization for proactive services and access to diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools.

When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problems.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Compatibility: PC
Manufacturer: Hewlett-Packard
Model: Proactive 24
Packaged Quantity: 1
Product Line: HP Care Pack

Service
Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote monitoring



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Response Time: 2 hours

Equipment
Class of Equipment: Storage arrays
Covered Components: Hard drive

 
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12/10/2016 1:10:46 AM
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