HPE 4-Hour 24x7 Proactive Care Advanced Service - extended service agreemen

Mfg. Part: H8B35A3#TGE | CDW Part: 3913796 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
HP Proactive Care Advanced Service expands on HP Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HP Account Support Manager (ASM) provides personalized technical and operational advice, including HP best practices gleaned from HP's broad support experience. HP Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HP, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.

Should an incident occur, reducing business impact requires a swift and comprehensive response. An HP Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates. HP Proactive Care Advanced uses HP Remote Support Technology to monitor devices and collect data, enabling faster delivery of support and services. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: HPE
Compatibility: PC
Manufacturer: HP 3Par Products
Model: 4-Hour 24x7 Proactive Care Advanced Service
Packaged Quantity: 1
Product Line: HPE

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Remote diagnosis

Support Details Type: New releases update

Support Details Service Included: Web knowledge base access
Support Details Type: Product info support

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Response Time: 2 hours

Class of Equipment: Storage arrays

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10/28/2016 9:36:12 AM
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