90

HPE 4-hour 24x7 Proactive Care Advanced Service with Defective Media Retent

Mfg. Part: H8B36A3#YU2 | CDW Part: 4106427 | UNSPSC: 81111812
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  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: K2P91A
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: K2P91A
  • K2P91AR
Each HP Proactive Care Advanced Service level includes problem prevention and incident management support for hardware and software products. For hardware products, the HP Proactive Care Advanced portfolio offers distinct hardware service levels. The HP Proactive Care Advanced portfolio also offers the same service levels with the inclusion of hardware defective media retention (DMR). For eligible products, the DMR service feature option allows the Customer to retain a defective hard disk or eligible SSD/Flash drive that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the DMR.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: HPE
Manufacturer: HP 3Par Products
Model: 4-hour 24x7 Proactive Care Advanced Service with Defective Media Retention
Packaged Quantity: 1
Product Line: HPE

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote diagnosis



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update



Support Details Type: Defective media retention

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Response Time: 2 hours

Equipment
Class of Equipment: Storage arrays

 
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12/3/2016 11:36:18 AM
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