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HPE 6-Hour Call-To-Repair Proactive Care Service with Defective Media Reten

Mfg. Part: H1K95A3#YTJ | CDW Part: 3959891 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for P/N: E7Y71A
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for P/N: E7Y71A
  • E7Y71AR
  • E7Y72A
  • E7Y72AR
  • H6Z26A
  • H6Z26AR
  • H6Z27A
  • H6Z27AR
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.

Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: HPE
Manufacturer: HP 3Par Products
Model: 6-Hour Call-To-Repair Proactive Care Service with Defective Media Retention
Packaged Quantity: 1
Product Line: HPE

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote diagnosis



Support Details Type: New releases update



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: Defective media retention

Service & Support
Location: On-site
Repair Time: 6 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Distance from Customer Site: 50 miles
Repair Time: 6 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Distance from Customer Site: 100 miles
Repair Time: 8 hours



Response Time: 2 hours

Equipment
Class of Equipment: Storage arrays

 
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12/8/2016 2:35:07 PM
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