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HPE 6-hour Call-to-Repair Proactive Care Advanced Service with Defective Me

Mfg. Part: H8B38A3#YVD | CDW Part: 3846113 | UNSPSC: 81112201
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  • Technical support
  • for HPE 3PAR 8400 Virtual Copy
  • 1 system
  • phone consulting
  • 3 years
  • 24x7
  • response time: 2 h
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Product Overview
Main Features
  • Technical support
  • for HPE 3PAR 8400 Virtual Copy
  • 1 system
  • phone consulting
  • 3 years
  • 24x7
  • response time: 2 h
HP Proactive Care Advanced Service expands on HP Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HP Account Support Manager (ASM) provides personalized technical and operational advice, including HP best practices gleaned from HP's broad support experience. HP Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HP, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.

Should an incident occur, reducing business impact requires a swift and comprehensive response. An HP Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: HPE
Compatibility: PC
Manufacturer: HP 3Par Products
Model: 6-Hour Call-To-Repair Proactive Care Advanced Service with Defective Media Retention
Packaged Quantity: 1
Product Line: HPE

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: Defective media retention

Software
License Qty: 1 system
Software Title: HPE 3PAR 8400 Virtual Copy

 
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12/9/2016 7:28:35 PM
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