45

HPE 6-hour Call-to-Repair Proactive Care Advanced Service with Defective Me

Mfg. Part: H8B38A3#YQ2 | CDW Part: 4025370 | UNSPSC: 81112201
Request Pricing
Close

Have leasing questions? Let us know how can we help.

Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:Call
Call for availability
  • Technical support
  • for HPE 3PAR 20800 Operating System Suite
  • 1 drive
  • phone consulting
  • 3 years
  • 24x7
  • response time: 2 h
View More
Product Overview
Main Features
  • Technical support
  • for HPE 3PAR 20800 Operating System Suite
  • 1 drive
  • phone consulting
  • 3 years
  • 24x7
  • response time: 2 h
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you to resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.

Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

Proactive Care provides firmware release and software patching analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular 'proactive scan' of your Proactive Care covered devices, which can help you to identify and resolve configuration problems before they impact your operations. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. Service features designed to help with problem prevention are enabled by HP Remote Support Technology and advanced automation capabilities. HP Remote Support Technology is a customer-installable prerequisite for the problem prevention service features of HP Proactive Care Service.

The Proactive Care support offer can be enhanced by the addition of the Personalized Support option to provide onsite technical advice, HP best practice sharing and support reviews from an assigned account support manager. Technical services to complement your in-house IT expertise can also be added to your Proactive Care support through the addition of flexible Proactive Select credits to your support agreement.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: HPE
Compatibility: PC
Manufacturer: HP 3Par Products
Model: 6-Hour Call-To-Repair Proactive Care Advanced Service with Defective Media Retention
Packaged Quantity: 1
Product Line: HPE

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: Defective media retention

Software
License Qty: 1 drive
Software Title: HPE 3PAR 20800 Operating System Suite

 
Adding to Cart...
12/9/2016 11:34:47 PM
^ Back to Top

Maximum 300 characters
An account manager will email you within one business day to confirm your request.

Your Quote has been submitted

What Happens Next? A confirmation email is on its way. Within one business day, you will be contacted by an Account Manager to finalize your quote.

Error!

Something went wrong.

Please try again later.

License Selector

    The license selector is not currently available. Please try again later.