HPE Foundation Care Call-To-Repair Service - extended service agreement - 4

Mfg. Part: U2LG3E | CDW Part: 3318180 | UNSPSC: 81111812
$19,438.27Advertised Price
Lease Option ($581.59 /month) Lease Availability

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Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 15 hrs 46 mins
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for StoreOnce 4500 Backup
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for StoreOnce 4500 Backup
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: HPE
Compatibility: PC
Manufacturer: Hewlett-Packard
Model: Call-To-Repair Service
Packaged Quantity: 1
Product Line: HPE Foundation Care

Support Full Contract Period: 4 year(s)
Support Details Full Contract Period: 4 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Remote diagnosis

Support Details Type: New releases update

Support Details Service Included: Web knowledge base access
Support Details Type: Product info support

Service & Support
Location: On-site
Repair Time: 6 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Distance from Customer Site: 50 miles
Repair Time: 6 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Distance from Customer Site: 100 miles
Repair Time: 8 hours

Response Time: 2 hours

Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
HPE StoreOnce 4500 Backup

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10/25/2016 12:14:59 AM
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