Hitachi Premium Service - extended service agreement - 1 month - on-site

Mfg. Part: 043-991368-01.P | CDW Part: 2006259 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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  • Extended service agreement
  • parts and labor
  • 1 month ( 2nd year and later )
  • on-site
  • 24x7
  • response time: 2 h
  • Upgrade
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 month ( 2nd year and later )
  • on-site
  • 24x7
  • response time: 2 h
  • Upgrade
Hitachi Standard Service provides corrective maintenance to rectify unexpected problems - 24/7 - with a targeted onsite response time of four hours for critical situations. Standard Service is ideal for most production data centers. It meets the need for both highly available and economical support services by providing concurrent maintenance and engineering changes during normal business hours.

Hitachi Premium Service provides the same services as Standard Service but with a two-hour, targeted onsite response for critical situations for organizations that require a high level of onsite response.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Hitachi
Compatibility: PC
Manufacturer: Hitachi Data Systems
Model: Premium Service
Packaged Quantity: 1
Product Line: Hitachi

Pricing Type: Upgrade

Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Remote monitoring

Support Details Service Included: Maintenance

Service & Support
Location: On-site
Response Time: 2 hours
Response Time Comment: Target time
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Support Period: 2nd year and later
Type: Extended service agreement

Service & Support Details
Distance from Customer Site: 50 miles
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Class of Equipment: Storage arrays

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10/28/2016 2:43:09 PM
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