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IBM Business Critical Service - extended service agreement - for IBM Securi

Mfg. Part: D14RKLL | CDW Part: 3544674 | UNSPSC: 81112201
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  • Extended service agreement
  • for IBM Security QRadar QFlow Collector 1201 G2
  • 1 appliance install
  • Passport Advantage Express
  • 1 year
  • 24x7
  • response time: 4 h
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Product Overview
Main Features
  • Extended service agreement
  • for IBM Security QRadar QFlow Collector 1201 G2
  • 1 appliance install
  • Passport Advantage Express
  • 1 year
  • 24x7
  • response time: 4 h
The base response objectives may not be sufficient for your production or business critical systems. For Business Critical systems you may wish to uplift the responsiveness for on-site repairs and replacement of components.

Under the Business Critical Service option when you contact IBM for support IBM will target on-site repair or hardware appliance parts replacement within 4 hours 24 hours per day 7 days per week.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: IBM
Compatibility: PC
Manufacturer: IBM
Packaged Quantity: 1
Product Line: IBM Business Critical Service

Licensing
License Pricing: Volume

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Replacement



Limitation: Severity level 1
Response Time: 2 hours
Service Type: Technical support



Limitation: Severity level 2/3/4
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day

Software
License Qty: 1 appliance install
Licensing Program: Passport Advantage Express
Software Title: IBM Security QRadar QFlow Collector 1201 G2

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12/6/2016 8:10:33 AM
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