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IBM Connections Chat Cloud - subscription overage

Mfg. Part: D17ALLL | CDW Part: 3546300 | UNSPSC: 43232901
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  • Subscription overage
  • 1 authorized user
  • hosted
  • Passport Advantage Express
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Product Overview
Main Features
  • Subscription overage
  • 1 authorized user
  • hosted
  • Passport Advantage Express
IBM Connections Chat Cloud is a full-featured instant messaging service on the IBM Cloud, designed for businesses of all sizes. Quickly and confidently communicate with your network of peers and subject matter experts. With just one click, you are instantly connected to the person behind the information, helping you meet the ongoing demands of everyday business.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Online & appliance based services
Hosted Service Type: SaaS
Installation Type: Hosted
Subcategory: Online & appliance based services - cloud computing software

Header
Brand: IBM
Compatibility: PC
Manufacturer: IBM
Model: Chat Cloud
Packaged Quantity: 1
Product Line: IBM Connections

Licensing
License Pricing: Volume

Software
License Category: Subscription license
License Qty: 1 authorized user
License Type: Subscription overage
Licensing Program: Passport Advantage Express

Product Reviews
IBM Connections Chat Cloud - subscription overage is rated 4.0 out of 5 by 5.
Rated 4 out of 5 by from Offers the ability to store and share files in the cloud with folder management and tagging. Valuable Features:Connections is a social business platform and for me, the key value in the product is the richness of the environment, all accessed in one place, including:* Email* Files* Communities* Forums* Instant messaging* Activity Stream* Blogs* Bookmarks* To-dos and activities* Built-in documents* Spreadsheet and presentation editorsThis is where I go, first thing, to do my work. Everything is now in the cloud thanks to Connections.Some of the most valuable features of the platform are:* Communities where we can create online communities for collaboration. This feature enables us to share expertise quickly and easily, and to generate feedback and comments.* The new Verse email functionality, which is part of the platform, finally gives me a modern email application with a good UI.* Ability to store and share files in the cloud with folder management and tagging. This makes information easier to share and find together with a generous allowance of 50GB of personal file storage and then an additional 50GB per community (so, effectively, unlimited space).Improvements to My Organization:The directors of the company no longer use email for communication with each other. Instead, we use the Activity Stream and @mentions to collaborate and interact (plus old-school phone calls and face-to-face meetings).Room for Improvement:I would recommend the following areas for improvement:* The UI can always be improved. The UI for Verse is fine but some of the rest of Connections still looks a bit dated.* Admin functions need to be enhanced so that community managers have more information about which communities are active/inactive (the community metrics released this year have helped but there is more work needed).* There needs to be inter-operability between users on the IBM Connections North American Cloud and the IBM Connections European Cloud.* The Activity Stream needs to be enhanced to allow the user to customise what is included.* Push on and deliver, the much-heralded cognitive capabilities of Verse have been talked about by IBM but so far only seen as demoware.Generally, I believe IBM are addressing all of these issues but progress seems very slow.Use of Solution:I have used this solution for over five years.Stability Issues:We did not ecnounter any stability issues. The platform has been very stable and reliable.Scalability Issues:Scalability has not been an issue.Technical Support:Technical support is through IBM's standard technical support mechanism. The process can be cumbersome at times, but there are ways to escalate and community support is also valuable and helpful.Previous Solutions:We have not used another solution.Initial Setup:Setup is very easy. Take out a subscription, click the link on the activation email and you are more or less good to go.Cost and Licensing Advice:There are basically two subscriptions, one with email included and one without. Subscription is for a minimum of 12 months. There are some add-ons like archiving and audio meetings which you can also take out. I would strongly advise prospective customers to work with an IBM Business Partner who can help explain the licensing and pricing. Special bid pricing is always available for large customers.Other Solutions Considered:We tried both Yammer and SharePoint. We liked Yammer but didn't like SharePoint. Nevertheless, neither had the breadth and depth of functionality of Connections.Other Advice:To get the most out of this product, the challenge is not technical but changing the way people work, in other words; user adoption. Get that right and Connections can genuinely transform your businessDisclaimer: My company has a business relationship with this vendor other than being a customer:We're IBM Business Partners.
Date published: 2017-03-02
Rated 4 out of 5 by from It integrates with the existing infrastructure tools within the company. Valuable Features:The integration of all tools delivered by the platform itself is the most valuable feature of this product, in addition to its ability to integrate with already available default infrastructure tools within the company (like central directories (LDAP’s), load balancer infra or HTTP infra, which is already in place).Improvements to My Organization:Projects we run within the company are more structured thanks to IBM Connections, our employees have really started to work more openly and projects run within the company are more transparent.Room for Improvement:The administration part of the product could be increased. There are, for instance, lots of statistics available for the platform, but you really have to harvest them, as they are available on so many different parts of the product.It lacks centralized product administration; you have to access different parts of the product. For some administration tasks, you need to be in the web interface of the product; for other administration tasks, you have to be on the command line of the operating system where the product is running, and so on.Also, the different tools you have to use for day-to-day operations sometimes makes it hard to keep up with the work that needs to be done to keep the product running on a day-to-day basis.Use of Solution:I have used it since the start of the product (January 2007).Stability Issues:The stability is quite high. We have had some crash issues in the past, but IBM Support did a tremendous job for us at the time to find the issues which caused the platform to crash.Scalability Issues:The scalability within the product is one of the big plusses, because the underlying infra where the applications are running on is IBM WebSphere. It is one of the best application platforms, which can scale easily in a horizontal and vertical way.Technical Support:As indicated elsewhere. We haven’t had much interaction with IBM Support, but the times we had to, they really did a tremendous job finding the issues in our environment.Previous Solutions:We have used SharePoint in the past, but this product (IBM Connections) is much more a total solution out of the box than SharePoint can deliver, so we migrated all our content from SharePoint to IBM Connections.Initial Setup:The initial setup was quite easy after we had defined the basic parameters the environment had to fulfill.Cost and Licensing Advice:Regarding pricing, the product is far from the cheapest in the market, but I would advise to never pay the list price. There is a lot of negotiation room from the IBM side. So use that and defend your own position hard!Other Solutions Considered:We used the Gartner “Enterprise Social Platforms” reports to identify the leaders in this market. We used these “leaders” as a list to compare features that were important to use. And so we decided that IBM Connections would fulfill most of our needed functions. At the time we had to make our decision, these were the products in the leader quadrant:* Liferay ( https://www.itcentralstation.com/products/liferay-digital-experience-platform )* Jive ( https://www.itcentralstation.com/vendors/jive )* Salesforce Chatter ( https://www.itcentralstation.com/products/chatter )* IBM Connections* Microsoft SharePointOther Advice:Be very specific on features your business expects form such a platform as this, and then be honest about which products fulfill them the most. Don’t let your IT department decide to buy the product; the business department in your company should make the decision as they are your end users.Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2017-02-14
Rated 4 out of 5 by from When a user starts a community, activity, blogs, files, and wikis will be instantly available for the team from an intuitive GUI. Valuable Features:IBM Connections is born for collaboration and one of the easiest steps is starting a community with a set of great collaborative, built-in applications and starting to collaborate over a project. When a user starts a community, activity, blogs, files, and wikis will be instantly available for the team community with their intuitive GUI. Users can use the platform from browsers, mobile, or a desktop plugin within a minute!Improvements to My Organization:It increases productivity. One example is using files inside Connections. You don’t have to manually go looking for a file in a folder somewhere. You can search for it with the internal search engine or you can search inside the relevant community.Connections has a feature named Docs that enables online co-editing of Office ( https://www.itcentralstation.com/products/office-365-enterprise ) documents.Room for Improvement:The perfect software doesn't exist, but I think Connections is really a good piece of software with few things lacking. Probably they should also build a Windows Phone client app.Also, IBM could develop an easy way to install the Connections platform. Currently, many steps are required and involving a skilled IBM Business Partner is mandatory for successful setup.Use of Solution:I've been using Connections for four years.Deployment Issues:I have not encountered any deployment, stability or scalability issues.Pre-installation steps should also include a plan for deployment to size the correct environment.Stability Issues:Nope IBM Connections is running over WebSphere application server so it is usually up and runningScalability Issues:Nope, Connections runs over IBM WebSphere Application server so you have only your fantasy as limit, you can cluster Connections in many differents waysTechnical Support:IBM technical support is great.Previous Solutions:I did not previously use a different solution.Initial Setup:Initial setup is usually quite complex, but Connections is a set-and-forget environment.Implementation Team:An in-house team implemented it, because we are an IBM Business Partner.ROI:I think anyone can find ROI using Connections, but they have to drive users during the initial stages.Other Advice:Find an IBM Business Partner with experience and start to plan your environment.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-29
Rated 4 out of 5 by from The Community feature allows access to projects and their data remains within the group. All other Connections' functionalities are included internally. Valuable Features:Some of the valuable features in this product are:* Profiles – It is easy to find people with similar tech skills and reach out to them internally for a project requirement. Project managers find it easy to know who in the organization possesses a skill that matches the requirement.* Community - Access to projects and their data remains within the group and all other Connections' functionalities are included internally as a feature, which is great.Improvements to My Organization:Initially, only our technical team used this product for mainly two purposes - One as file sharing and the other was Communities. However, now our HR team has also started using it, to know more about the employees and their skill levels.Room for Improvement:Development of more customized widgets as per the organization’s requirement is one area, which if improved, will attract even those employees who don't use this product often.Use of Solution:I have used this product for more than four years.Stability Issues:I have not encountered any stability issues.Scalability Issues:I have not encountered any scalability issues.Technical Support:I would give the technical support a 4/5 rating.Previous Solutions:Previously, we also had another wiki solution to manage project documentation for sharing with other teammates. But, we found wikis in IBM Connections can be used in the same way and hence we decided to move out.Initial Setup:As the version of the product moves up, the complexity of setup also increases, with many other features getting added.Cost and Licensing Advice:This is not something that I manage.Other Solutions Considered:We did not evaluate other options prior to his product.Other Advice:The infrastructure team needs a skilled, technical person who is familiar with this product.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-11-30
Rated 4 out of 5 by from I have used both Jive and MS Sharepoint in the past - I find Connections a lot more intuitive Valuable Features:Ability to quickly setup a organisation in connections cloud and get them working on the full set of collaboration features - from Communities, advanced file sharing, Blogs, wikis, activity streams and good old e-mail (now via the great new way to work - IBM Verse!).Training, education and the development of use cases is a key factor in the adoption of any Social business Solution. With IBM connections cloud you are able to get the users active in the solution from day one and start developing Social Solutions that deliver real business outcomes!Improvements to My Organization:Lots!!Directory of expertise, using communities to connect internal with external parties, merger and acquisition work and most of all - find out things in the company that you did not know where happening!Room for Improvement:Communities, File sharing andkeeping up to date via the Connections activity stream.Use of Solution:IBM Connections Cloud - 2 years +Deployment Issues:As it is cloud based and easy to onboard user, no real issues encountered!Stability Issues:NoneScalability Issues:NoneCustomer Service:Very good!Technical Support:ExcellentPrevious Solutions:I have used both Jive and MS Sharepoint in the past - I find Connections a lot more intuitive and easy to get people using the solution!Initial Setup:No real issues encounteredImplementation Team:mix of both in house and external consutants (with myself as the main co-ordinator).ROI:To get people who have not used any Social technology using the environment on a daily bases.Other Solutions Considered:YEs, Connections On Premise. Due to the IT strategy of Cloud first, we decided to go with IBM Connections Cloud.Other Advice:Start small, develop use cases with the usser community. Appoint champion users and train them in new ways of work.Employ an experienced group of consultants who know IBM Connections and IBM Connectiosn CloudDisclaimer: My company has a business relationship with this vendor other than being a customer:IBM Business partner BUT a user of IBM Connections since it was launched in 2007!
Date published: 2015-05-26
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