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IBM Connections Chat Cloud - subscription overage

Mfg. Part: D17ALLL | CDW Part: 3546300 | UNSPSC: 43232901
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  • Subscription overage
  • 1 authorized user
  • hosted
  • Passport Advantage Express
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Product Overview
Main Features
  • Subscription overage
  • 1 authorized user
  • hosted
  • Passport Advantage Express
IBM Connections Chat Cloud is a full-featured instant messaging service on the IBM Cloud, designed for businesses of all sizes. Quickly and confidently communicate with your network of peers and subject matter experts. With just one click, you are instantly connected to the person behind the information, helping you meet the ongoing demands of everyday business.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Category: Online & appliance based services
Hosted Service Type: SaaS
Installation Type: Hosted
Subcategory: Online & appliance based services - cloud computing software

Brand: IBM
Compatibility: PC
Manufacturer: IBM
Model: Chat Cloud
Packaged Quantity: 1
Product Line: IBM Connections

License Pricing: Volume

License Category: Subscription license
License Qty: 1 authorized user
License Type: Subscription overage
Licensing Program: Passport Advantage Express

Product Reviews
IBM Connections Chat Cloud - subscription overage is rated 3.9 out of 5 by 13.
Rated 4 out of 5 by from Our project teams create community spaces to share and collaborate around content and artifacts. Valuable Features:* Granular access control across all components provides assurance that confidential and private content stays that way. The access control model carries across to search in such a way that users only see results for content that they have privileges to access.* Desktop add-on makes file management easy to achieve (check-in, checkout, version management, share, etc.)* Community component provides users with capability to create general-purpose and topic/project specific work-group collaboration spaces (can be public or membership controlled) composed of any desired permutation of sub-set components. This includes activities (for ad-hoc to-do lists and structured task management), blogs, forums, wikis, bookmarks, files, all of which feed into a global activity feed.* Extra-net capability of newest release allows for third-party collaboration, e.g., with your customers.* Themes and skins provide basic customization.* API allows for full custom UI implementation if the enterprise needs that form of branding and/or customized UXP.* Mobile apps for android and iOS provide untethered access to connections content and components.* V5.5 (released December, 2015) introduced support of nested folders within the files component.Improvements to My Organization:* Our project teams create community spaces to share and collaborate around content and artifacts.* Network file shares are now a thing of the past. There is no more tyranny of the monolithic, directory hierarchy.Room for Improvement:While connection supports @named.user messaging and #tag.labels, the collaborative interaction UXP could be updated to a more streamlined approach for posts, file-share and threaded conversations such as that which is provided by newer teamwork offerings (e.g., Slack).Use of Solution:We have been using the product for ten years.Stability Issues:Running in a self-hosted private cloud, there were no significant issues regarding stability.Connections is now available as a service for those who need a turnkey implementation, i.e., IBM Connections Cloud.Scalability Issues:Scalability is a function of CPU and RAM. The file component leverages IBM FileNet under the hood for robust document management.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are a business partner.
Date published: 2017-04-07
Rated 4 out of 5 by from I use it mainly for my files. I've got my personal files and shared files in there. Valuable Features:I use it mainly for my files. I've got pretty much all my personal files and shared files in there. I use it on a day-to-day basis - the Activities part - for managing my work and the work of our teams, the scrum teams and the agile teams. We are able to see where we are in the process for everything that we have to deploy. I also use it for finding people or connecting with people and communicating.Improvements to My Organization:For me, the benefit is that I have it on my mobile device, because I work a lot on mobile. I've got a lot of different devices and I work in a lot of different locations and most of the times in meetings. For me, it's easy to always be able to reach my files. Everything is on hand all the time.Room for Improvement:For once, I would like to see better support for files. I mean, file storage is very good. It's not a concept of traditional file storage, but I figure if you want to make a transition from a traditional way of working into a new way of working, the gap between the old way and the new way, should be a little bit smaller.Stability Issues:I think it's very stable.Scalability Issues:Scalability is also very good.Technical Support:Technical support is good.Previous Solutions:We had a lot of solutions and what we wanted to do was not invent a new solution or bring a new one in. We wanted to combine the solutions we already had and integrate them into a real social enterprise collaboration platform. That's why we use Connections as kind of an umbrella over all the solutions.Initial Setup:Initial setup was complex. It is a large-scale WebSphere deployment, and we have a twin data center, so you have to do a lot to deploy it at a very big enterprise.Other Solutions Considered:We looked at everybody in the enterprise social space. We looked at Microsoft, but Microsoft wasn't that big; Jive; we looked at pretty much everyone. We did a full analysis.When selecting a vendor, the integration between current solutions and the new solutions is important, as is the integration between different vendors. Pricing is also important, of course. Also, the social features and the completeness.Other Advice:Do a comparison of the different solutions, and really look into what your use cases are and how you want to use them. Especially, look a bit forward, for example, whether you want to be dependent on one vendor or to have multiple vendors and integrate them. I think Connections is a pretty good choice but it depends on where you're coming from and what your current installed base is.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-23
Rated 4 out of 5 by from I use the Updates page to know what is going on and which projects are running. Valuable Features:I use the Updates page to know what is going on in our company and which projects are running. External access increases collaboration with customers and partners. Online document preview and editing allows for faster co-authoring.Improvements to My Organization:Using IBM Connections, we have embraced the concept of Working Out Loud to more openly discuss and share content.Room for Improvement:I would like to have more control over the news delivery on the homepage. You now need a third-party app for this. I would also like more information in the overall To Do list. You now have to click More to see where an action item is coming from.Use of Solution:I have used Connections for five years in production. We currently use IBM Connections v5.5 and IBM Docs 2.0.Deployment Issues:My team could install and configure it themselves.Stability Issues:We did not have issues with stability.Scalability Issues:We have not had issues with scalabilily.Technical Support:Technical support is good.Previous Solutions:We were using the cloud version, SmartCloud, but we shifted to on-premises to integrate and extend it more.Initial Setup:You need technical knowledge for the setup, but if you have the right expertise, it is OK.Implementation Team:We implemented in-house, as we are an implementation partner. So my advice is to hire us.ROI:Our own ROI was within nine months. We directly benefited from more knowledge sharing (and avoiding re-inventing the wheel) and shorter meetings.Other Advice:We see IBM Connections as the richest ESN platform on the market today. But it takes time to understand and you need to drive an active adoption program.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are an IBM Premier Business Partner. We advise and implement IBM solutions.
Date published: 2017-03-21
Rated 4 out of 5 by from The ability to search the content is one of the most important features. Valuable Features:Its ability to collaborate, keep track of all the updates in one place is great. The ability to search the content, make every content searchable and the ability to share with the external parties are the most important features.Improvements to My Organization:Going back to its ability to search, I think it is the biggest benefit that you have in your organization, because traditionally organizations tend to keep content in different locations, and what Connections does is, it brings all of that content together and gives you the capability to do full search of that content based on the context that you are looking for.Room for Improvement:I think a little more of an integration with the calendaring features would be better. Right now, you don't have a direct integration for doing connections in your personal calendar. That's the feature that people are looking for, so I think that would help.Stability Issues:It is a very stable solution, because we have done both on-premise as well as the cloud part of it, and traditionally, from the Connections standpoint, there have been no outages.Scalability Issues:Until now, we haven't had any challenges in terms of its capability to handle the user base.Technical Support:At times, technical support is a challenge. As long as you get in good hands, you are good.Initial Setup:I was involved in the setup. It is complex. The way IBM sets up its product, you can never find one thing in one place. Everything that you need is not found in one single location, so now you have to start at one place, then say, "Oh, you need to go to another location to find another content," then you come back and you start all over again.Some of the recommendations are good, but unless they collaborate well together, - as these are all products placed together into one single solution, unless they bring that all together - it will remain complex. That's my thought.Other Advice:I would definitely recommend it. You need to accept that this solution has a big learning curve for organizations that are not tech savvy. However, once you accept it, you will definitely start seeing its benefits.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-19
Rated 4 out of 5 by from The most valuable feature is Files. We are working together with our accounting department in different countries. Valuable Features:The most valuable feature is Files, because we are working together with our accounting department in different countries.Improvements to My Organization:It's much easier to have control of what's been done and what's not been done. We can even write comments on the board, and again get all the updates when something has been done.Room for Improvement:For instance, when you open a Microsoft Excel spreadsheet, you just get a copy of it; you can't put it up again.Stability Issues:Stability is perfect.Technical Support:I have not used technical support.Initial Setup:I wasn't actually involved in the initial setup.Cost and Licensing Advice:When looking for a vendor, price is the most important factor for us.Other Advice:Just do it right now.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-16
Rated 4 out of 5 by from The ability to upload files into the cloud, the sharing options, the commenting options and the @ mentions on files are valuable features. Valuable Features:The most valuable feature is definitely Files. We have totally transferred the way we work, or developed the way we work on information. The ability to upload files into the cloud, the sharing options, and, even better, the commenting options and the @ mentions on the file just eases the workflow dramatically compared to using email and sending attachments back and forth.Improvements to My Organization:It saves a lot of time, includes more people that need to be included and it ensures better quality.Room for Improvement:I’m happy with what I saw at a recent conference regarding Connections Pink and Orient Me.Stability Issues:We have had no downtime.Scalability Issues:Scalability is okay-ish. We are more or less satisfied with the way it works. No major need for fixing it.Technical Support:Technical support is great.Previous Solutions:We knew we needed to invest in a new solution because we got advice from our business partner and from IBM that opened up our eyes to see the options out there.Initial Setup:Initial setup was complex. We suffered some setbacks on the migration from the on-prem solution to the cloud. We are currently in a hybrid solution and the migration didn't work exactly how it was supposed to; so we had some challenges on migrating.Other Solutions Considered:We looked at Microsoft.Quality and cost are the most important factors when selecting a vendor.Other Advice:Just do it.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-16
Rated 3 out of 5 by from It provides a standard language within the company. The out-of-the-box IBM Cognitive initiative has room for improvement. Valuable Features:The most valuable features of this solution are that it provides a space for team collaboration, sharing, security, and a standard language within the company.Improvements to My Organization:I think the most benefit is with the asynchronous collaboration, drop meetings, shared files and action items. It helps the team to collaborate.Room for Improvement:The IBM Cognitive initiative, which is an out-of-the-box feature in Connections: You don't really have to spend a lot of time with it.Stability Issues:It is pretty stable.Scalability Issues:The scalability is great within the internal organization.Technical Support:I personally haven't used the technical support, perhaps my company did.Other Advice:Go ahead and implement it. As long as you get help from a business partner, it's not a big deal. Just plan ahead of time how to engage the user because the behavior is totally different, if they were not using something similar before.The fee for my company's use is an important criteria when selecting a vendor.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-15
Rated 4 out of 5 by from It gives us the opportunity to put files in one location for people to access. Valuable Features:IBM Connections Cloud gives us the opportunity to put files in one location for the people to get access to. Also, we use it in the meeting rooms this time, as it helps us with upgrading to software on-premise and its cost. It's an easier solution for us.Improvements to My Organization:The meetings rooms have helped us. It's easier for people to use. It's easier for us to support. They went to the VaaS system on-premise and we didn't have any experience with that. It's just easier to use for us.Room for Improvement:For us in the IBM Connections Cloud, we would like to use the capability for instant messages, but we need to have the groups sync up to the cloud from the on-premise, which it doesn't do at this point of time.Also, with the file sharing option, that is where you could sync a folder; they say that this feature should be coming soon, but we haven't seen it yet.Scalability Issues:There's good scalability because there hasn't been any limitations for us as such.Technical Support:We also have a business partner that supports us. The support has been fine for us. They have helped us with the questions that we've had so far.Previous Solutions:For file sharing, we were using Dropbox, which isn't secure, thus we would like to have something different there. With the meeting rooms, like I have mentioned before, the cost of the upgrade and the lack of expertise on the site was the reason we moved to the IBM Connections Cloud.Initial Setup:I was involved in the setup process to a certain degree. It was quite straightforward.Other Advice:Just understand what's all there and its cost. We haven't moved any files or applications or mails yet, just because of its cost. However, you should understand what's available and what you can use out of it. Don't be afraid to just pick and choose what you need.When we choose a vendor, we are looking for somebody with whom we can work with and who doesn't speak a language that goes over our heads. In other words, a vendor that speaks our language and that assists us with what we need.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-13
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11/22/2017 3:39:01 AM
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