IBM MaaS360 Mobile Email Management - license

Mfg. Part: D15NKLL | CDW Part: 3698985 | UNSPSC: 43233501
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  • License + 1 Year Software Subscription and Support
  • 1 authorized user
  • hosted
  • Passport Advantage Express
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Product Overview
Main Features
  • License + 1 Year Software Subscription and Support
  • 1 authorized user
  • hosted
  • Passport Advantage Express
MaaS360 Mobile Email Management includes key features in support of Microsoft Exchange ActiveSync and Lotus Traveler.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: IBM
Compatibility: PC
Manufacturer: IBM
Model: Mobile Email Management
Packaged Quantity: 1
Product Line: IBM MaaS360

Category: Online & appliance based services
Hosted Service Type: MaaS
Installation Type: Hosted
Subcategory: Online services - mobile email management

License Pricing: Volume

Support Details Full Contract Period: 1 year

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

Response Time: 2 hours
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting

Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Service Type: Web knowledge base access

Service Type: E-mail consulting

Bundled Support: 1 Year Software Subscription and Support
License Category: License
License Qty: 1 authorized user
License Type: License
Licensing Program: Passport Advantage Express

Product Reviews
Rated 4 out of 5 by 2reviewers.
Rated 4 out of 5 by It gives us the ability to selectively wipe corporate data from employee mobile BYOD, with no impact to their personal data. Valuable Features:The ability to selectively wipe corporate data from employee mobile BYOD, with no impact to their personal data.Being able to manage the corporate data in a secure application container with the Secure Email product.Improvements to My Organization:Allowed our organization to securely implement BYOD, increasing the employee satisfaction and productivity.Room for Improvement:I would like advanced notifications of subscription renewals. Subscriptions automatically renew, and if you've downsized your user base, and you've overlooked the subscription, then you have to go through the exhaustive task of adjusting the contract. I don't think it's too much to ask for. I don't know of any other vendors that we currently use, who do not send out renewal noticesImprove user based licensing, so a customer can purchase named licenses for multiple devices. They do have the option, but I think it's 2.5 x the price of a device license, and users are limited to 3 devices. This isn't comparable to cpompDeployment Issues:NoStability Issues:We've had a few instances where the Maas360 updates caused issues on phones, but they were far and few between. I think the same could probably be said for other solutions.Scalability Issues:NoCustomer Service:GoodTechnical Support:GoodPrevious Solutions:NoInitial Setup:We didn't have any significant technical issues with the setup.Implementation Team:In-houseCost and Licensing Advice:See 'areas of improvement' section.Other Solutions Considered:No. At the time Maas was the only one that was able to selectively wipe the corporate data, and provided a cloud solution.Other Advice:As mentioned previously be diligent about renewals, and adjusting the licenses if required.The solution has the ability to both require enrollment (control), and/or allow users to set up their exchange settings to connect to the corporate email without control (just monitoring device access to Exchange). If you want to ensure that users register their devices, then turn on the setting to block devices unless they are registered. We overlooked this setting and as a result, users were adding their 2nd or 3rd mobile device to out Exchange without controlling the device. If you don't implement the block from the start, it can get pretty messy. It will also result in an additional license usage, which you will get billed for over the subscription period.Disclaimer: I am a real user, and this review is based on my own experience and opinions. February 3, 2016
Rated 4 out of 5 by Capability to remotely assist in device & passcode unlocks makes support easier. Certificate install could be smoother. Valuable Features:The ability to see details about a users device, whether they are inactive because they don't use it, whether its in compliance, rooted/jailbroken, what version of iOS or policy they are currently on, and more. Also the capability to remotely assist in device unlocks and passcode unlocks makes support easier.Improvements to My Organization:It allows employees who require phones a way to receive support quickly rather than having to go through the Help Desk or other areas to receive assistance. If the device is stolen, it can be remotely wiped from the site, same goes for unlocks, changing policies, and re-enrollment of the device if it is accidentally wiped.Room for Improvement:Possibly a notification if a device is wiped and no longer has the security policy on the phone. The product can also install the certificates on the phone in a 'smoother' way. It currently sometimes fails and we have to re-enroll the device multiple times.Use of Solution:About 6 months.Deployment Issues:Occasionally when it is installing the certificates and policies, it may not always go through and we have to re-enroll the device to try again.Stability Issues:MaaS has been pretty reliable and we have had minimal issues. Only issue I may have is that it can sometimes take upwards of 5-10 minutes for a passcode unlock to go through onto the device (sometimes, not always).Scalability Issues:None.Previous Solutions:No previous solution.Implementation Team:Manager worked in-house, communicating with tech support on their end and was able to get it implemented and also tested very quickly.ROI:Can't comment much here, but I'm sure with the faster support, managers, directors, and executives receive now, it has increased productivity.Other Solutions Considered:This product was chosen by management, I wasn't aware of other options.Other Advice:Give it a try and test it in your environment. We've had practically no issues with MaaS360 that haven't started from our end first. It is very easy to create new security policies and many ways to restrict devices.Disclaimer: I am a real user, and this review is based on my own experience and opinions. November 18, 2014
  • 2017-01-23 T12:11:04.369-06:00
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