SAN 24B-4 Switch Add-on Installation
Mfg # IBM-C-SAN24B-ADD
CDW # 3183080
Quick tech specs
- In evaluating this Service please review the SCOPE OF ENGAGEMENT (“SOE”) detailed here in the “Product Overview” section. Your order of this Service indicates your acceptance of all terms and conditions specified in the SOE set forth in Product Overview section.
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Add-on installing & implementation of IBM SAN 24B-4 Rack switch
SCOPE OF ENGAGEMENT
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
•Conducting pre-installation review & Customer orientation (max 2 hours)
•Unpacking, inventorying, & installing equipment into designated enclosure
•Installing physical connections on host server for Fabric & Ethernet to match rack & server topology
•Connecting switch & storage to fabric switch to match rack & server topology
•Providing 2 hours follow up services related to installation
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
•Requesting all work through Project Manager
•Communicating any issues in a timely manner
•Providing access to Customer network & facilities only as needed to perform Services
•Completing Pre-site Questionnaire, pre-installation planning & Server Configuration Worksheet
•Ensuring site meets all requirements prior to installation
•Cabling between switch & storage; between host servers & switch
ASSUMPTIONS
•Initial Services fee includes only 1 trip to Customer location
•Windows® operating system/VMware only
•Testing for basic connectivity, not performance test
ENGAGEMENT PLANNING & MANAGEMENT
Includes the following tasks:
•Scheduling work 10 business days prior or as agreed upon by both parties & rescheduling on best effort basis
OUT OF SCOPE
•Implementing/configuring Customer data network
•Setting up test environment prior to production
•Implementing of Customer virtualized environment
•Demonstrating recovery disk/tape based backup
•Performing any Services not specified herein
ITEM(S) PROVIDED
•Solution Summary Document
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
CUSTOMER LOCATIONS
Seller will provide Services at mutually agreed U.S. location
PROJECT-SPECIFIC TERMS
1.Customer is responsible for providing all physical and network access, properly functioning hardware and software, and qualified personnel necessary for Seller’s performance of the Services
2.Customer will provide in advance all applicable Customer safety and security rules/procedures
3.Customer is responsible for all data, including back-up
4.Customer will provide reasonable cooperation with, and support of, Seller’s scheduling and performance
5.Customer will sign Seller’s project sign-off form upon completion of the Services
6.All Services will be performed at a single site, during Customer’s normal business hours
7.Any changes to this SOE shall require a Change Order executed by both parties
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms & Conditions link on Seller's website (the “Agreement”) and are incorporated herein
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
•Conducting pre-installation review & Customer orientation (max 2 hours)
•Unpacking, inventorying, & installing equipment into designated enclosure
•Installing physical connections on host server for Fabric & Ethernet to match rack & server topology
•Connecting switch & storage to fabric switch to match rack & server topology
•Providing 2 hours follow up services related to installation
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
•Requesting all work through Project Manager
•Communicating any issues in a timely manner
•Providing access to Customer network & facilities only as needed to perform Services
•Completing Pre-site Questionnaire, pre-installation planning & Server Configuration Worksheet
•Ensuring site meets all requirements prior to installation
•Cabling between switch & storage; between host servers & switch
ASSUMPTIONS
•Initial Services fee includes only 1 trip to Customer location
•Windows® operating system/VMware only
•Testing for basic connectivity, not performance test
ENGAGEMENT PLANNING & MANAGEMENT
Includes the following tasks:
•Scheduling work 10 business days prior or as agreed upon by both parties & rescheduling on best effort basis
OUT OF SCOPE
•Implementing/configuring Customer data network
•Setting up test environment prior to production
•Implementing of Customer virtualized environment
•Demonstrating recovery disk/tape based backup
•Performing any Services not specified herein
ITEM(S) PROVIDED
•Solution Summary Document
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
CUSTOMER LOCATIONS
Seller will provide Services at mutually agreed U.S. location
PROJECT-SPECIFIC TERMS
1.Customer is responsible for providing all physical and network access, properly functioning hardware and software, and qualified personnel necessary for Seller’s performance of the Services
2.Customer will provide in advance all applicable Customer safety and security rules/procedures
3.Customer is responsible for all data, including back-up
4.Customer will provide reasonable cooperation with, and support of, Seller’s scheduling and performance
5.Customer will sign Seller’s project sign-off form upon completion of the Services
6.All Services will be performed at a single site, during Customer’s normal business hours
7.Any changes to this SOE shall require a Change Order executed by both parties
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms & Conditions link on Seller's website (the “Agreement”) and are incorporated herein