IBM ServicePac 1 Year On Site 9x5 4 Hour
Mfg # 69P9403
CDW # 420283
| UNSPSC 81111812
Know your gear
Protect your investment
Servers are the ideal way to share huge volumes of data among many users. But if the server goes down, many times the business may come to a grinding halt. Idle user. Lost Sales. Missed deadlines. In short, a productivity nightmare. With an easy-to-use IBM ServicePac, your business can have a Service Technician on site is as little as four hours. A skilled IBM support specialist, who'll work diligently to minimize downtime and get critical computing resources back up and running.
9x5 4 Hour: A service technician is scheduled to arrive at your location within four business hours after a remote problem determination is completed. IBM provides service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For noncritical service requests, a service technician will arrive by the end of the following business day.
9x5 4 Hour: A service technician is scheduled to arrive at your location within four business hours after a remote problem determination is completed. IBM provides service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For noncritical service requests, a service technician will arrive by the end of the following business day.