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IMPERVA INCAPSULA ENT 20 WEB RNW

Mfg. Part: INCP-20M-R-CLD | CDW Part: 3293626
$7,260.79Advertised Price
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Product Reviews
Rated 3.9 out of 5 by 18reviewers.
Rated 4 out of 5 by IncapRules, Login Protect & CDN are the most valuable features. Valuable Features:IncapRules, Login Protect & CDN are the most valuable features of Incapsula.Improvements to My Organization:Incapsula gave us an incredible visiblity in terms of security.Room for Improvement:HTML minification could be improved. The actual HTML minification does not provide the maximum HTML minification.Use of Solution:We are using this solution on our customer for three months.Deployment Issues:No issues, setup pretty easy and straightforward.Stability Issues:No issues.Scalability Issues:No issues.Customer Service:The web support could be enhanced, you need to call to get immediate support.Initial Setup:Very easy setup!Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 22, 2016
Rated 4 out of 5 by Load balancing and DDoS protection. Valuable Features:Load balancing and DDoS protection.Room for Improvement:Delivery services and information security.Use of Solution:One year.Deployment Issues:None, the deployment was very fast and easy.Scalability Issues:None.Customer Service:Excellent, they answered all our questions.Technical Support:Very good, the information provided by Imperva for the deployment was very clear.Previous Solutions:No.Initial Setup:Straightforward.Implementation Team:Imperva and in-house team, the support provided from the Imperva team was very reliable.Cost and Licensing Advice:Consider the unification of websites.Other Solutions Considered:No.Disclaimer: My company has a business relationship with this vendor other than being a customer:Partners December 21, 2016
Rated 4 out of 5 by CloudFlare vs. Incapsula Valuable Features:Incapsula:* Strength of DDoS and WAF* Simple dashboard* Analytics* SSLCloudFlare:* Ease of use* Simple dashboard* DNS management* CDN* SSLImprovements to My Organization:Incapsula:It has provided heightened visibility and awareness at management level on the actual threat landscape; it paves the way for easier approval for security-related implementations/projects.CloudFlare:It provides free SSL certs that can be used on website domains that I did not purchase SSL certs for.Some protection and CDN caching realized, even though I’m on the free tier.Room for Improvement:Incapsula:* Allow easier scripting of firewall rules.* Enable more custom actions to trigger turning on/off Incapsula settings (current actions are quite limited).* Allow setting up of user groups to manage different groups of sites with viewer/operations/admin levels of privileges. This is quite a typical requirement for enterprise clients who will have multiple teams taking care of different sites, plus an overall IT security team who oversees everything.CloudFlare:* Improve the strength of WAF/DDoS.* Reduce the rate of false positives.Use of Solution:I have used Incapsula for less than a year.I have used CloudFlare for almost a year.Stability Issues:Incapsula: The dashboard occasionally is not accessible (probably due to high load) but the sites protected seem intact.CloudFlare: I have not used it enough to provide useful information.Scalability Issues:Incapsula: The only issue so far is with the dashboard.CloudFlare: I have not used it enough to provide useful information.Technical Support:Incapsula: Technical support provides fast response via email tickets, and fairly responsive local technical/account reps.CloudFlare: I have hardly utilized their technical support so far.Previous Solutions:I did not previously use a different solution.Initial Setup:For both Incapsula and CloudFlare, initial setup was very easy.Cost and Licensing Advice:Incapsula:Pricing is described on their website, but for enterprise agreements, clarify with local reps, as there might be a need for customized needs/pricing. Be clear on how they handle domains and subdomains.CloudFlare:Pricing and licensing is very clearly described on their website; 1 site = 1 domain. Clarify how to support subdomains.Other Solutions Considered:We evaluated Incapsula and CloudFlare.Other Advice:Incapsula:You need to understand how DNS works (e.g., A records vs CNAME, TXTs etc.), how SSL works and how to set it up, and how web servers work with domains and proxy servers. It is not for the layman, as the dashboard assumes some level of understanding in these topics. Some settings can break your site, so do perform some tests on a development site before turning features on/off in the dashboard. The good thing is that most settings are reversible and take effect quite quickly, so if things do go wrong, it will not stay broken for too long.Also, use extra caution when dealing with TLDs, as the product does not handle your DNS, so for onboarding of domains using A records, you may need to ask Incapsula support for advice and assistance as it requires assigning the A record to a CNAME or IP address (network folks might understand the problem here).CloudFlare:You need to understand how DNS works (e.g., A records vs CNAME, TXTs etc.), how SSL works and how to set it up, and how web servers work with domains and proxy servers. It is not for the layman, as the dashboard assumes some level of understanding in these topics. Some settings can break your site, so do perform some tests on a development site before turning features on/off in the dashboard. The good thing is that most settings are reversible and take effect quite quickly, so if things do go wrong, it will not stay broken for too long.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 2, 2016
Rated 4 out of 5 by It has SSL support and content caching. You can 'play' with the rules as much as you'd like. Valuable Features:We are using Incapsula as our web application firewall and for DDoS protection, and it performs really well at its job. Incapsula packs some great features, such as SSL support, content caching and the ability to 'play' with the rules as much as you'd like.Improvements to My Organization:Since this is the very first WAF solution that we evaluated and tried to integrate into our AWS environment, I can't really say that it has improved anything, but the fact is, we never looked the other way.Room for Improvement:Incapsula has a built-in monitoring module, but it is a paid feature; I would expect that for the price we pay for the basic service, we would be able to integrate a monitoring solution, even a simple one.In addition to that, Incapsula doesn't feature the option to add/remove available SSL protocols and/or ciphers.Use of Solution:We have been using Incapsula for a little more than six months.Deployment Issues:The only problem we encountered with Incapsula regarding deployment is with their Performance solution that allows caching the hosted sites. The dynamic caching sometimes causes issues and we need to manually purge all of the cache from their system after a new version has been deployed, in order for new content to load properly.Technical Support:Technical support is excellent. In the few times we tried to contact Imperva's support, we received quick and swift replies.Previous Solutions:I did not previously use a different solution.Initial Setup:The initial deployment is very straightforward; you follow a very simple setup wizard that guides you which changes you need to perform and where.Implementation Team:We received the recommendation regarding Incapsula from Emind, a third-party vendor that helped us deploy our environment over at Amazon. The rest was performed by our in-house IT/Devops teams.Other Advice:I highly recommend Incapsula for anyone that is looking to integrate a WAF and DDoS protection into their environment.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 29, 2016
Rated 3 out of 5 by It can hide the true origin and provide access control. Their customer service sometimes has different responses for similar requests. Valuable Features:* Hidden origin* IP whitelist* Country blocking* Anti-DDoS* Special page protection (two-factor authentication)Improvements to My Organization:For example, we host a website for customer in China. Incapsula can help to hide the real origin and provide access control over different pages. And it can protect the website from being attacked.Incapsula provides 7x24 service for protection, which saves us a lot of manpower.Room for Improvement:* Customer service: Their customer service sometimes has different responses for similar requests. We sometimes need to explain the issue many times before they understand. Their CS staff is not well trained according to a consistent standard. For the same requests, some of them can perform well, but some of them might do it wrong.* Network management: Their network department sometimes doesn’t take the responsibility to improve network latency until we raise the problem many times or to top management. Sometimes, we encounter latency issues. Only sometimes does their network staff update their routing to improve the performance. Other times, they will not do so and they push the responsibility to another carrier.Use of Solution:I have used it for one year.Stability Issues:Sometimes their system has routed our Asia traffic to US/EU and we needed to ask them to change the route back to Asia.Scalability Issues:Their Asia bandwidth, i.e. to China, sometimes has a lot of lag. And they take a long time to improve it, until they add a new ISP to improve the bandwidth.Technical Support:Technical support is 7/10.Previous Solutions:We previously used Akamai ( https://www.itcentralstation.com/products/akamai ). Incapsula is much cheaper and the administration is much easier.Initial Setup:Initial setup is easy, as Incapsula allows us to create new sites through their GUI or using an API.Cost and Licensing Advice:Incapsula pricing is very affordable.Other Solutions Considered:Before choosing this product, I did not evaluate other options.Other Advice:If you don’t have a strong IT team for security, Incapsula is a good starting point for outsourcing your internet-facing security issues.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 28, 2016
Rated 4 out of 5 by Installation requires just a CNAME entry, avoiding the risk of email downtime. Valuable Features:* Faultless inlining & minification: Every competing product breaks the layout, but we are yet to see Incapsula break a site* Installation requires just a CNAME entry, avoiding the risk of email downtime.* Instant PCI compliance and protection from the OWASP Top 10 vulnerabilities.* CDN & DDoS protection.Improvements to My Organization:Incapsula delivers a massive improvement to website performance and security in less than 20 minutes, regardless of the CMS. We love it so much that we decided to create a new service around this product, which could result in our largest income stream yet.Room for Improvement:They once terminated a free account without warning, resulting in a few days downtime. But you get what you pay for.Use of Solution:I have been using it for two years.Stability Issues:I have not encountered any stability issues.Scalability Issues:I have not encountered any scalability issues.Technical Support:Technical support is first class. These guys are sharp.Previous Solutions:We moved from CloudFlare because Incapsula’s minification was faultless, and their CNAME installation procedure avoided downtime for other services such as email.Initial Setup:It was very easy to set up: 20 minutes and you're done.Cost and Licensing Advice:Go for the $59/month Pro plan. Free accounts can get terminated, and the higher plans are only if you like to have your own SSL certificate, or get regular DDoS attacks. The Pro plan has everything you need; it's just that you're using Imperva's SSL certificate, not yours.Other Solutions Considered:Before choosing this product, we evaluate other options in great detail. We looked at CloudFlare, W3 Total Cache, WP Super Cache, Wordfence, BulletProof Security, Varnish, Mod_Security, ConfigServer, and a variety of other options. Incapsula isn't the cheapest, but is way in front of the competition. You'll easily spend double/triple the cost of your Incapsula subscription on maintaining any other solution, whereas Incapsula handles all that overhead for you, right out of the box.Other Advice:Don't wait till you've been hacked; get protected now. It'll cost you at least a year of Incapsula fees to recover from website hacking. And if your website is running slow, Google is probably already penalising your site, when the fix is so easy. Incapsula is by far the fastest fix for both website speed and security.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 27, 2016
Rated 3 out of 5 by Its DDoS Protection and Load Balancing helped maximize our security by adding an extra layer of protection. Valuable Features:* DDoS Protection* Load BalancingImprovements to My Organization:Incapsula’s DDoS Protection and Load Balancing really helped maximize our security. It added an extra layer of protection.Threat monitoring allows us to save time when responding to an incident. Previously we would have had to analyze logs, generate reports which takes time that could be spend remediating issues. Incapsula gives an uncomplicated overview of what is happening among other things.Incapsula's DDoS protection service delivers immediate and comprehensive protection for both network and application level (Layer 7). DDoS is a hugely beneficial feature.Disclaimer: I am a real user, and this review is based on my own experience and opinions. January 25, 2016
Rated 4 out of 5 by It's improved the speed of our website and setup is straightforward, although the file-purging function could be improved. Valuable Features:* CDN* Site performanceImprovements to My Organization:The website itself is our first priority and we have seen improvements in that area -- it's faster.Room for Improvement:Although we're only using it for the accelerator part, the purging offiles and the way this feature functions could use improvement. It requires the user to either purgeeverything or go through specific files, but if you do, the latter doesn’talways work. So with the single files sometimes there is more difficulty.Use of Solution:I've used it for a few months now.Deployment Issues:No issues. It was very straightforward.Stability Issues:No issues.Scalability Issues:It meets our needs right now. Inthe following months we are well within our package, but in the long term, we have to seeif the cost will go up too much for our project’s needs. We are well covered fornow.Customer Service:9.5 -- they're very good.Technical Support:9.5 -- turnaround is very fast.Previous Solutions:No, as we are a fairly new project so we have no other experience with another solution. However, we did look at CloudFlare, Limelight, and CDN networks.I had a gut feeling about the product right from the get-go.Initial Setup:Very straightforward setup.Implementation Team:It really depends what you're looking for. If you need to have astraightforward CDN, this CDN would probably be too expensive. If you want onesolution with an all-in-one package for CDN and acceleration, I woulddefinitely recommend Incapsula.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. September 2, 2015
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