175

KEMP Basic Support - extended service agreement - 1 year

Mfg. Part: EB-2200 | CDW Part: 2876454 | UNSPSC: 81111812
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  • Extended service agreement
  • replacement
  • 1 year
  • for P/N: LM2200
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • for P/N: LM2200
Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: KEMP
Compatibility: PC
Manufacturer: Kemp Technologies
Model: Basic Support
Packaged Quantity: 1
Product Line: KEMP

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Type: New releases update

Service & Support
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 10 hours a day



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 4 hours



Limitation: Severity level 4
Response Time: 1 business day

Equipment
Class of Equipment: Complicated network devices

Miscellaneous (CDW)
Compatible With:
KEMP LoadMaster 2200 Load Balancer

 
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12/3/2016 8:01:32 AM
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