KEMP Basic Support - extended service agreement - 1 year

Mfg. Part: EB-2500 | CDW Part: 2955588 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • replacement
  • 1 year
  • for P/N: LM-2500
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • for P/N: LM-2500
Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: KEMP
Compatibility: PC
Manufacturer: Kemp Technologies
Model: Basic Support
Packaged Quantity: 1
Product Line: KEMP

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Replacement
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: E-mail consulting
Support Details Type: Product info support

Support Details Type: New releases update

Service & Support
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 10 hours a day

Limitation: Severity level 2
Response Time: 2 hours

Limitation: Severity level 3
Response Time: 4 hours

Limitation: Severity level 4
Response Time: 1 business day

Class of Equipment: Complicated network devices

Miscellaneous (CDW)
Compatible With:
KEMP LoadMaster 2500

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10/26/2016 2:27:16 PM
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