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KEMP Basic Support - technical support - for Virtual LoadMaster VLM-2000 -

Mfg. Part: KMP EB-VLM-2000 | CDW Part: 4005215 | UNSPSC: 81112201
$1,293.75Advertised Price
Lease Option ($40.37 /month) Lease Availability
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Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for Virtual LoadMaster VLM-2000
  • phone consulting
  • 1 year ( 2nd year )
  • 10x5
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for Virtual LoadMaster VLM-2000
  • phone consulting
  • 1 year ( 2nd year )
  • 10x5
  • response time: 1 h
KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to fortune 100 enterprises. Covering a wide range of design configurations and system complexities, the engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance. This enables the LoadMaster clients to maintain high-availability, redundant-unit operation while a failed unit is being serviced.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: KEMP
Compatibility: PC
Manufacturer: Kemp Technologies
Model: Basic Support
Packaged Quantity: 1
Product Line: KEMP

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Period: 2nd year
Response Time: 1 hour
Service Availability: 10 hours a day / 5 days a week
Service Included: Phone consulting
Support Period: 2nd year
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 10 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 4 hours



Limitation: Severity low
Response Time: 1 business day



Service Type: E-mail consulting



Service Type: New releases update

Software
Software Title: Virtual LoadMaster VLM-2000

 
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12/2/2016 4:21:23 PM
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