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KEMP PremiumPlus - extended service agreement - 1 year - on-site

Mfg. Part: EPP-2400 | CDW Part: 3231443 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for LoadMaster 2400 Load Balancer ADC
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for LoadMaster 2400 Load Balancer ADC
KEMP PremiumPlus includes 24x7 telephone support plus a four-hour onsite parts replacement Service Level Agreement (SLA). The advanced maintenance offerings were put in place to address customer feedback and business requirements. KEMP's Managed Service Center and sparing facilities will ensure that the right resources and the right inventory are available to meet even the most stringent SLAs.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: KEMP
Compatibility: PC
Manufacturer: Kemp Technologies
Model: PremiumPlus
Packaged Quantity: 1
Product Line: KEMP

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Limitation: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Response Time: 1 hour



Limitation: For low priority problems
Response Time: 1 business day



Limitation: Severity level 3

Equipment
Class of Equipment: Complicated network devices

 
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12/9/2016 2:06:51 AM
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