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KEMP Basic Support - extended service agreement (renewal) - 1 year

Mfg. Part: KMP EB-LM-5600 | CDW Part: 4320319 | UNSPSC: 81111812
$1,881.28Advertised Price
Lease Option ($58.70 /month) Lease Availability
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Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Extended service agreement (renewal)
  • replacement
  • 1 year
  • response time: 14 days
  • for P/N: LM-5600
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • replacement
  • 1 year
  • response time: 14 days
  • for P/N: LM-5600
Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Type: New releases update

Service & Support Details
Response Time: 14 days



Limitation: Severity level 1
Response Time: 1 business hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours



Limitation: Severity level 2
Response Time: 2 business hours



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 1 business day

Header
Brand: KEMP
Manufacturer: Kemp Technologies
Model: Basic Support
Packaged Quantity: 1
Product Line: KEMP

Service & Support
Response Time: 14 days
Service Included: Replacement
Type: Extended service agreement (renewal)

Equipment
Class of Equipment: Complicated network devices

 
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12/2/2016 6:51:48 PM
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