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Kaspersky Maintenance Service Agreement Business - technical support - 1 ye

Mfg. Part: KL7153ALZFZ | CDW Part: 3927515 | UNSPSC: 81112201
$17,728.56Advertised Price
Lease Option ($530.44 /month) Lease Availability
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Availability:5-7 days
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  • Technical support
  • 1 certificate
  • phone consulting
  • 1 year
  • 36 incident
  • 24x7
  • response time: 4 h
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Product Overview
Main Features
  • Technical support
  • 1 certificate
  • phone consulting
  • 1 year
  • 36 incident
  • 24x7
  • response time: 4 h
  • United States
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Kaspersky Lab
Compatibility: PC
Country Kits: United States
Manufacturer: KASPERSKY LAB
Model: Business
Packaged Quantity: 1
Product Line: Kaspersky Maintenance Service Agreement

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 36 incidents



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Support Incidents: 36
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 8 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 9:00 AM - 8:00 PM



Limitation: Severity level 3
Response Time: 12 business hours



Limitation: Severity level 4
Response Time: 24 business hours



Service Type: Web support



Service Type: Remote monitoring

Software
License Qty: 1 certificate

General
Installation Type: Locally installed

 
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12/5/2016 1:14:44 PM
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