Mitel MiContact Center Integrated Voice Response - upgrade license - 1 IVR
Mfg # 54006863
CDW # 4551316
Software Details
- Upgrade license
- upgrade from Mitel MiContact Center Messaging & Routing
- 1 IVR port
Know your gear
Interactive Voice Response (IVR) is used by almost all businesses, large and small, to direct customers to the right employee on the first try. With the right technology in place to handle and route all incoming contact, you can ensure a positive impression on your existing and prospective customers.
IVR technology can be used to collect customer information, navigate customers to the resource best suited to serve them, and provide customers with the tools they need to serve themselves without ever interacting with a live person. This eliminates wait times and increases the likelihood of first contact resolution to improve customer satisfaction and loyalty, and reduces operational costs by minimizing the average cost per interaction and freeing up employees from mundane routine interactions so they can focus on more critical customer engagements.
IVR technology can be used to collect customer information, navigate customers to the resource best suited to serve them, and provide customers with the tools they need to serve themselves without ever interacting with a live person. This eliminates wait times and increases the likelihood of first contact resolution to improve customer satisfaction and loyalty, and reduces operational costs by minimizing the average cost per interaction and freeing up employees from mundane routine interactions so they can focus on more critical customer engagements.