Microsoft Customer Care Framework - license & software assurance

Mfg. Part: 63C-00170 | CDW Part: 1758618 | UNSPSC: 43232402
$124.68Advertised Price

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  • License & software assurance
  • 1 user CAL
  • additional product
  • 3 Year Acquired Year 1
  • MOLP: Open Value
  • level D
  • Win
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Product Overview
Main Features
  • License & software assurance
  • 1 user CAL
  • additional product
  • 3 Year Acquired Year 1
  • MOLP: Open Value
  • level D
  • Win
Competition in the telecommunications services sector has never been more intense, and customer service satisfaction has become the single most influential factor affecting the acquisition and retention of customers. And because telephone communication is still the most prevalent mode of interaction between customers and service providers, Contact Centers bear significant responsibility for facilitating customer satisfaction, and consequently, the financial well being of the company.

Microsoft's Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Service Providers can transform and expand their call center operations to reduce costs while improving the quality of their customer service, CCF increases call center agent productivity by prefetching customer information and sharing it in smart ways between different applications, dramatically cutting the time agents must spend searching for and entering data to complete a call. In a Contact Center it's all about Time!

CCF enables dramatic improvements in contact center efficiency by delivering better information faster to service representatives through the use of XML Web Services. In contrast to alternative approaches, CCF delivers the fastest time to solution with the best user experience providing mission critical web Services in half the time.


Microsoft Open Value is a premium volume licensing offer available under the Open License family. Designed for organizations with as few as five computers, Open Value offers simpler license tracking, greater control over the software upgrade cycle, and better software cost management.

Microsoft Open Value offers many benefits:

Track licenses more easily. Open Value provides a single agreement to track all licenses on all your desktops, run the same software version on all your PCs, upgrade to the next version at any time, or run a mix of software versions without having to track what is deployed on each desktop.

Gain control of your upgrade cycle. Open Value grants you the rights to run any version of the licensed software and to upgrade at any time, when it is most convenient for you.

Budget more effectively and save money. Open Value offers predictable annual payments, so you can make better informed decisions about what IT projects need to happen each year. In addition, volume pricing helps stretch software budgets further than retail purchase options.

Spread payments. Open Value lets you spread your software costs over three annual payments so you can more effectively manage your software budget and get the software you need now.


Microsoft's Software Assurance gives you automatic access to new technology and provides productivity benefits, support, tools, and training to help deploy and use software efficiently.

With Software Assurance, you receive access to new versions of licensed software released during the term of your agreement to deploy at your own pace. New Version Rights simplifies the procurement process and shortens the business process cycle, allowing you to reduce the costs associated with acquiring new version releases and immediately take advantage of the latest technology.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
System Requirements
Platform: Windows

License Category: License
License Qty: 1 user CAL
License Type: License & software assurance
Licensing Program: MOLP: Open Value

Support Details Full Contract Period: Full-term

Brand: Microsoft
Compatibility: PC
Manufacturer: Microsoft Open Value Govt
Packaged Quantity: 1
Product Line: Microsoft Customer Care Framework

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

Software Family
Microsoft Family: MS Customer Care Framework
Microsoft Version: Non-Specific

Category: Development tools
Subcategory: Development tools - RAD suites

License Pricing: 3 Year Acquired Year 1 , Additional product , Volume
Pricing Level: Level D

Product Reviews
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10/24/2016 4:14:47 AM
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