Microsoft Customer Care Framework - license & software assurance - 1 server

Competition in the telecommunications services sector has never been more intense, and customer service satisfaction has become the single most influential factor affecting the acquisition and retention of customers. And because telephone communication is still the most prevalent mode of interaction between customers and service providers, Contact Centers bear significant responsibility for facilitating customer satisfaction, and consequently, the financial well being of the company.

Microsoft's Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Service Providers can transform and expand their call center operations to reduce costs while improving the quality of their customer service, CCF increases call center agent productivity by prefetching customer information and sharing it in smart ways between different applications, dramatically cutting the time agents must spend searching for and entering data to complete a call. In a Contact Center it's all about Time!

CCF enables dramatic improvements in contact center efficiency by delivering better information faster to service representatives through the use of XML Web Services. In contrast to alternative approaches, CCF delivers the fastest time to solution with the best user experience providing mission critical web Services in half the time.