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Microsoft Dynamics CRM Professional CAL - license & software assurance - 1

Mfg. Part: ZFA-00065 | CDW Part: 1375397 | UNSPSC: 43232303
$1,531.15Advertised Price
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  • License & software assurance
  • 1 user CAL
  • Open License
  • level C
  • Win
  • Single Language
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Product Overview
Main Features
  • License & software assurance
  • 1 user CAL
  • Open License
  • level C
  • Win
  • Single Language
Microsoft Dynamics CRM provides fast, flexible and familiar business software that gives worldwide organizations the applications and tools they need to improve marketing, sales, and customer service efficiency and effectiveness.

Encourage user adoption and enable people to work more productively by providing a CRM solution with a familiar, intuitive user interface. Microsoft Dynamics CRM delivers CRM functionality and data as an extension of Microsoft Office Outlook so users can work in an environment they already use and understand.

Promote consistent, rapid execution of marketing, sales, and service processes with an extensive platform and workflow tools. Microsoft Dynamics CRM provides exceptional access to design tools built for end users, power users, and administrators so they can build custom solutions that streamline everyday processes and capture best practices.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
System Requirements
Platform: Windows

Software
License Category: License
License Qty: 1 user CAL
License Type: License & software assurance , License + Support
License Validation Period: 24 months
Licensing Program: Microsoft Open License

Service
Support Details Full Contract Period: Full-term

Header
Brand: Microsoft
Compatibility: PC
Localization (Vendor Specific): Microsoft Single Language
Manufacturer: Microsoft
Model: CRM Professional CAL
Packaged Quantity: 1
Product Line: Dynamics , Microsoft Dynamics

Software Family
Microsoft Family: MS Dynamics
Microsoft Version: Non-Specific

General
Category: Business applications
Subcategory: Business - CRM software

Licensing
License Pricing: Volume
Pricing Level: Level C

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

Product Reviews
Microsoft Dynamics CRM Professional CAL - license & software assurance is rated 3.9 out of 5 by 14.
Rated 4 out of 5 by from With the Mobile Sales feature, we can create drafts in offline mode and sync it later when we are online, but mobile usage to other verticals could be improved.​ Valuable Features:MS Dynamics CRM 2015 release has many exciting features.Following are a couple of my favorite features in this update.1. Search2. Mobile SalesThere are many other exciting features in MS Dynamics CRM 2015 version, promising outstanding customer experiences.Improvements to My Organization:With the Search feature, we are now able to search in Dynamics CRM 2015 in different records or customized records.With the Mobile Sales feature, we can now create drafts in offline mode and sync it later when we are online.Room for Improvement:Enhancing mobile usage of the CRM to other vertical would be good. I believe the MS Dynamics CRM app is a great experience to the sales people. With the mobile app, we can nurture with leads, opportunities and accounts. Although I was looking to get reports, view of all the dashboards and other modules (Settings and Service).Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-07-04
Rated 4 out of 5 by from Provides user role based access control. Valuable Features:* User role based access control* Easy to customize* Seamless integration with Office 365 and other MS products in the stackRoom for Improvement:* Technical documentation* Functional documentation* Support and help from the principalUse of Solution:We have been using this solution for eight years.Deployment Issues:I did not encounter any issues with deployment.Stability Issues:I did not encounter any issues with stability.Customer Service:Customer service is excellent.Disclaimer: I work for the vendor.
Date published: 2017-06-09
Rated 4 out of 5 by from Provides user role based access control. Valuable Features:* User role based access control* Easy to customize* Seamless integration with Office 365 and other MS products in the stackRoom for Improvement:* Technical documentation* Functional documentation* Support and help from the principalUse of Solution:We have been using this solution for eight years.Deployment Issues:I did not encounter any issues with deployment.Stability Issues:I did not encounter any issues with stability.Customer Service:Customer service is excellent.Disclaimer: I work for the vendor.
Date published: 2017-06-09
Rated 3 out of 5 by from It offers customization in all modules. The human resources module could be improved. Valuable Features:The customization possibilities in all modules are a valuable feature.Improvements to My Organization:It has reduced costs.Room for Improvement:The human resources module could be improved.Use of Solution:I have used the solution for about four years.Stability Issues:We did not encounter any issues with stability.Scalability Issues:We did not encounter any issues with scalability.Technical Support:I would give technical support a rating of 7/10.Previous Solutions:I am not aware of any previous solutions.Cost and Licensing Advice:For the price, this is a good ERP package.Other Solutions Considered:We did not evaluate any other options.Other Advice:This product is very good for organizations.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-16
Rated 4 out of 5 by from Allows the creation of intercompany journals and buy/sell invoices. It also allows the creation and transferring of intercompany purchase/sales orders. Valuable Features:Usability and UX/UI functionality. These features make implementation of projects much simpler. It allows smoother adoption of the new system and processes.Improvements to My Organization:NAV supports inter-company activities for two areas: Finance and orders.* The finance part allows creating intercompany journals and intercompany buy/sell invoices.* The orders part allows creating and transferring intercompany purchase/sales orders. The operation is semi-manual.Room for Improvement:* Inter-company functionality: Relatively shallow and mostly manual* Alerts: Many customers are required to define system generated alerts. These are based on data changes and due dates by the user as personalization. This function does not exist.* One has to send the inter-company document to the outbox, process the outbox at the receiving company, process the inbox, and then create the document. This process is somewhat long and requires several steps.* The system does not support the synchronizing of modifications and bi-directional updates.* The most significant issue is the lack of the inter-company logistic functionality. It is not possible to send/receive shipping documents, serial numbers, and lot numbers.* Users require the ability to define alert rules that will trigger the receipt of alerts from the system if the alert condition is met. For example, if a customer's balance exceeds USD10,000, then send me a notification. The "big brother" Dynamics AX, does have this functionality, and it is very useful.Use of Solution:I have been working with Dynamics NAV for four years.Stability Issues:I have not seen any stability issues. My projects were based on 0 to 150 users and there were no such problems.Initial Setup:The ease of the initial setup, data conversion, and rapid start are the strengths of this solution.Cost and Licensing Advice:Do not compromise on the level of the consultants to reduce costs. Skilled staff will do things better and faster.Other Advice:Minimize customizations and maintain a solid change management plan.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-15
Rated 4 out of 5 by from End users can create their own reports from the chart of an account. Valuable Features:* Accounting Reporting: Account Schedule and Analysis By Dimension* Flexibility for end users to create their own reports from the chart of an account* Integrated export to ExcelImprovements to My Organization:Accounting reporting can be done just in time.Room for Improvement:Setup security needs to be simpler. It needs to be more user friendly for consultants or users to set up. Currently, performing this task requires deep knowledge about tables, forms, pages, and reporting. It is a hard task for consultants to determine the security (roles for user, which module / table can be access by user).In version 2016, the workflow for approval systems such as the workflow for credit limit approval and purchase order approval still has bugs.Use of Solution:I have used it for 15 years (since 2002).Stability Issues:We have not encountered any stability issues.Scalability Issues:We have not encountered any scalability issues.Technical Support:Technical support is 7/10.Previous Solutions:We did not previously use a different solution.Initial Setup:Initial setup was complex, because there is no handbook or manual for step-by-step setup; the information is module by module; and there is no check list. A consultant must do it by experience and best practice.Cost and Licensing Advice:The license price can be adjusted according to country.Other Solutions Considered:Before choosing this product, we did not evaluate other options. It is the first product since I became involved in ERP until now…Other Advice:It is a good product. Please review the product and the partner who will implement this (experience , customer base and the consultant team).Disclaimer: My company has a business relationship with this vendor other than being a customer:I am a consultant at a Microsoft Dynamic Partner.
Date published: 2017-03-14
Rated 4 out of 5 by from Offers trade, supply chain, and manufacturing functionality. Valuable Features:This is a flexible ERP solution and it includes these major functional areas:* Trade* Supply chain* Manufacturing* Finance* Logistics* Warehouse* Service* Quality managementImprovements to My Organization:Dynamics NAV is a global ERP solution that offers:* Twenty-eight country-specific features* Access to more than 80 global languages* The transformation of data from one language to another* Access through a PC, laptop, mobile, tablet, or the Android/iOS appRoom for Improvement:* Logistics* Packing* Export/import* On-line trade* Real-time integration with other systemsUse of Solution:I have used this solution for around seven years.Stability Issues:We had some stability issues. A heavy load of data is the reason for losing speed and the stability in the system.Scalability Issues:There were also scalability issues experienced. When doing multiple data transfer into one table with different users at the same time, the system locked and went into the “Not Responding” mode.Initial Setup:The setup was easy.Cost and Licensing Advice:The pricing decision is based on the understanding of the requirements. The quote is provided according to the estimated hours.Other Solutions Considered:I did not evaluate other options.Other Advice:Each customer needs to check:* How many business processes are readily available in the system* Whether it is suitable for all three levels of resources* The pricing policy as per the requirementsDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-08
Rated 4 out of 5 by from Global ERP that provides insight on data in real time. Valuable Features:* Provides management with insight about data on a real time basis* Helps real time data users who need to make entries into the system* It looks and feels like other Microsoft products* The user interface can be easily integrated with applications like Microsoft Outlook and Excel.* Drill down functionalities* Easy search functionality* The filtering facilities and drill down features are similar to how Microsoft Excel worksImprovements to My Organization:It improved our productivity and streamlined our processes.Room for Improvement:In sales and marketing, we want improvement in workflow with more automation in the sales and marketing process.Salespeople can improve their productivity by utilizing more technological advantages by implementing automatic workflows for sales tracking processes, lead funnels, and opportunity tracking.Use of Solution:I have been using Microsoft Dynamics NAV since 2013.Stability Issues:We did not have any stability issues.Scalability Issues:We did not have any scalability issues.Technical Support:I would give technical support a rating of 4/5.Previous Solutions:We did not have a previous solution.Initial Setup:The initial setup was simple.Cost and Licensing Advice:Pricing is high and the licensing policy is bit tricky. However, it’s a global ERP, so it’s difficult to comment.Other Solutions Considered:We looked at SAP B1 and VAV ERP. Due to scalability and add-on development limitations in SAP B1, we opted for this solution.Other Advice:You should use it as is, with minimal customization.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-01
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