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Microsoft System Center Operations Manager Client Operations Management Lic

Mfg. Part: 9TX-00123-2-1 | CDW Part: 1180802 | UNSPSC: 43232804
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Product Overview
Main Features
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The System Center Operations Manager Client OML enables organizations to centrally monitor, report on, and manage up to tens of thousands of client systems so support teams can proactively identify high-impact client operating system, application, and hardware issues and eliminate their causes before they increase support costs and affect user productivity and satisfaction.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
System Requirements
Platform: Windows

Software
License Category: License
License Qty: 1 device
License Type: License & software assurance , License + Support
License Validation Period: 24 months
Licensing Program: Microsoft Select , Microsoft Select Level A , Microsoft Select Plus

Service
Support Details Full Contract Period: Full-term

Header
Brand: Microsoft
Compatibility: PC
Localization (Vendor Specific): Microsoft Single Language
Manufacturer: Microsoft
Model: Operations Manager Client Operations Management License
Packaged Quantity: 1
Product Line: Microsoft System Center , System Center Operations Manager

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

Software Family
Microsoft Family: MS System Center
Microsoft Version: Non-Specific

General
Category: Networking applications
Subcategory: Network - system & remote management

Licensing
License Pricing: Contractual , Volume

Product Reviews
Rated 3.6 out of 5 by 15reviewers.
Rated 2 out of 5 by ?If you have a somewhat small environment then I would recommend to look for alternatives. If you are an existing Microsoft Enterprise CAL customer, SCOM is worth the evaluation.? Valuable Features:Mature product, strong brand, many customers, Gartner awardsExcellent Microsoft server/application monitoring capabilitiesFast and consistent UX for system adminsExtensive dashboarding capabilitiesREST API availableExcellent technical support, rich user communityDesigned for on-premise installationsImprovements to My Organization:After reviewing alternatives based on our existing needs, we decided against SCOM for the time being.Room for Improvement:Lacks common network monitoring features found in alternatives.Poor support for non-Microsoft systems at this time.User dashboards require posting to Microsoft SharePoint Server.Very high administrative burden, requires constant maintenance.Application transaction monitoring only available in .NET applications on IIS.Limited analytics capabilities (you must build your own in SSRS)Full monitoring capabilities requires integration with the rest of the Microsoft System Center suiteUse of Solution:2 yearsDeployment Issues:Yes, many. Official documentation fails to list all required TCP/UDP ports necessary for installing the base server as well as gateway servers that are members of remote domains.We also encountered many issues with each service account used by SCOM that took several days to resolve (domain account rights can be troublesome if not set up correctly from the beginning).Stability Issues:No. Once SCOM was up and running we never had a failure.Scalability Issues:No. Scalability is one of the hallmarks of SCOM. It is designed for scaling up/out.Customer Service:Good.Technical Support:Very good. Microsoft's technical support team for SCOM is very knowledgeable and is responsive. Most of your technical support documentation/ information can be found on TechNet as well.Initial Setup:Initial setup was extremely complex with security certificates, multiple installation options depending on the server roles in the system, multiple service accounts are needed, as well as delegation of rights for each account. It took several days of troubleshooting to resolve each issue as they were found during initial installation.Implementation Team:Our own team installed the system in-house.ROI:None.Cost and Licensing Advice:With regards to licensing, if your organization has Enterprise CALs then SCOM is typically included in the suite and may help you if you are trying to save operational costs.Other Advice:SCOM truly demands it's own support team to manage and administer it (not to mention applying the monthly patches) and is designed for monitoring mid-to-large on-premise environments. If you have a somewhat small environment, or if you do not have the people resources to support a SCOM install then I would recommend to look for alternatives. However if you are an existing Microsoft Enterprise CAL customer SCOM is worth the evaluation.Disclaimer: I am a real user, and this review is based on my own experience and opinions. June 27, 2016
Rated 3 out of 5 by It integrates with your Windows environment seamlessly and provides a lot of visibility on your Windows environment. Valuable Features:It integrates with your Windows environment seamlessly and provides a lot of visibility on your Windows environment. If you use SCCM as well, it integrates beautifully with it.Room for Improvement:The interface doesn't provide any graphical view of your topology, you only see a bunch of alerts, monitors, etc. Humans are visual creatures and if you can see at a glance what's going on in your infrastructure, that's added value to me.You can create dashboards to create views of your infrastructure but I feel that this should come out of the box.It generates a lot of false positives, probably due to misconfiguration or because it doesn't have an intuitive algorithm to pinpoint the root of the problemYou need to add a lot of management packs in order to manage different devices, instead of SCOM containing these already out of the box, I'm talking about vendors such as Citrix and VMware. Even Exchange and SQL Server monitors are not configured out of the box, it requires configuration. This should come straight away configured for you, especially as SQL Server and Exchange are Microsoft products!Deployment Issues:We've had no issues with deployment.Stability Issues:It's been stable for us.Scalability Issues:It lacks capabilities to properly monitor other devices or infrastructure that is not Microsoft based, stuff like Linux, UNIX, Cisco routers, switches. I mean, since it is not the core of the product, the monitoring capabilities on these devices is very basic if I compare it with CA Spectrum which it used to be a network product that evolved into something else to cover other critical and important areas like Application and Systems performance and Servers/Systems in general.Technical Support:In New Zealand, it's 4/5.Initial Setup:Configuration of alerts and monitors is very convoluted. You need to configure four or five different places to make a monitor work.Cost and Licensing Advice:The price is OK, and I think the licensing works the same as any other Microsoft product.Other Advice:I find this product very clunky and not very intuitive to use, it took me a while to find my way around and understand where I needed to go to configure or even get a report is a bit complicated.Disclaimer: I am a real user, and this review is based on my own experience and opinions. June 24, 2016
Rated 3 out of 5 by All our environments are automated to automatically install the SCOM agents across different domains. It needs improvement in phasing out the Silverlight based web platform. Valuable Features:* Agent based monitoring* Agentless monitoring* VSAE* Rules* Monitors* SLA* Server monitoringImprovements to My Organization:All our environments are automated to automatically install the SCOM agents across different domains which helps us to check the health of the server, to get the server details like IIS, app pools, Performance counters like CPU, Memory, Disk usage, etc.Room for Improvement:SCOM needs improvement in phasing out the Silverlight based web platform and instead provide web access for all browsers using HTML5 probably. The API and the knowledge base needs to be improved by Microsoft.Use of Solution:I've used it for two years.Deployment Issues:We've had no issues with deployment.Stability Issues:SCOM server needs periodic maintenance to make sure the disk/database has enough space and a lot of alerts across a big environment might come fairly quickly. At times it needs server and service restarts.Scalability Issues:We've had no issues with scalability.Customer Service:5/10Technical Support:5/10Previous Solutions:I implemented SCOM on my own. You can use SCOM C# SDK or VSAE or GUI to implement SCOM management packs.This was the first monitoring solution we used, but we have moved out the URL monitoring away from SCOM to StatusCake and VictorOps as StatusCake has an easy REST based endpoint for monitoring and VictorOps provides us on call support. We are continuing with SCOM as we need agent based monitoring for our SAAS solutions.Initial Setup:The initial setup is fairly simple if you read the installation documents beforehand and install all the prerequisites properly, otherwise it can be a fairly long task.Implementation Team:I implemented SCOM on my own. You can use SCOM C# SDK or VSAE or GUI to implement SCOM management packs.ROI:It has a good ROI.Cost and Licensing Advice:Pricing and licensing is fairly OK. If you have a MSDN license, then your dev environments can be set up for free as you can get a dev SCOM license from MSDN. You only have to pay for production SCOM server if you have a MSDN license.Other Advice:Implement a prototype management pack on the dev environment and analyze all the pros and cons before buying the product. You can get a free six months trial on this also.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are a Microsoft Gold partner. June 23, 2016
Rated 5 out of 5 by We have prevented various problems and have been able to resolve issues quickly with the informative detail raised in SCOM alerts. Valuable Features:Real time monitoring/alerts. Pro-active response to warning alerts are invaluable and have saved disasters quite a few times.Improvements to My Organization:We heavily rely on SCOM as our pro-active monitoring tool. We have prevented various problems and have been able to resolve issues quickly with the informative detail raised in SCOM alerts, it assists our department in being pro-active in regards to resolving issues with servers/services rather the reactive. The level of monitoring from overview health to granular object monitoring is excellent.Use of Solution:I've been using it for four years.Deployment Issues:I wasn't involved in the deployment.Stability Issues:We've had no issues with the stability.Scalability Issues:We have needed to increase the VM resources as we’ve added more servers and increased monitoring packs, but that’s to be expected.Technical Support:Microsoft support is generally excellent, we’ve never raised a call for SCOM though.Previous Solutions:We have some in house monitoring that’s looked after by our NOC team, however, this is basic SNMP monitoring, so nothing in comparison.Initial Setup:It's not straightforward, SCOM is relatively “noisy” out of the box, so time is required to tailor the alerting, adjusting threshold triggers and over-riding alerts that are not required to ensure alerts captured are relevant and require action.Implementation Team:It was done in-house.ROI:Very difficult to gauge. Using most or all of the Security Centre Suite ensures that the license cost is very reasonable considering what’s in the suite. To just use SCOM would be a very expensive license per server in my opinion, best to use multiple products in this suite.Other Advice:Ensure you have plenty of resources to throw at the environment, space for data warehouse and SQL as it will be resource hungry for SCOM (server estate size relevant of course). Be prepared for some initial time investment and ensure regular updates and management packs are applied to make the product as useful as possible.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are a Microsoft Platinum partner. February 9, 2016
Rated 4 out of 5 by The reports provide high-level summaries and detailed information about your systems and can be e-mailed on a specified schedule or simply exported and printed out. Valuable Features:One of the most important features of SCOM is the Reporting Server role which runs on the SQL Server Reporting Services (SSRS). It’s responsible for rendering and scheduling reports. With Operations Manager, you have extract reporting capabilities and multiple report libraries that you can select from to customize reports to your own granular requirements.It will help you to visualize the data in your environment. The reports provide high-level summaries and detailed information about your systems and can be e-mailed on a specified schedule or simply exported and printed out. The reporting server performs queries against the Operations Manager data warehouse database and returns the results in a number of easy-to-read formats.Another point, you can import management packs available for Microsoft products, which you can customize thresholds of several counters of each product. Also, you can create your management pack and define your customizations.Improvements to My Organization:This tool could be improved especially for tasks for our Capacity Planning Team and Monitoring Team. The Capacity Planning Team collect data through the reports from the Operations Manager for the memory, CPU and disks during the month. The use this to make dashboards to show their customers about their environment. With this, it’s possible to show environment of each customer.For the Monitoring Team, it helps monitor a simple and complex environment in IT sending determinate alerts. For example, if your team receives a determined kind of alert, they will work on the solution before that problem occurs. Through the Operations Console, the Monitoring Team can see critical and warning alerts and if necessary, dispatch for a responsible team is the Database Team, Operating System Team or Exchange Team, etc. It’s clear that it's also possible to send alerts creating split groups for Database Team, Operation System Team, and send alerts for the respective products to the team responsible. It depends on each organization.Room for Improvement:I think that it should be made possible to monitor private systems, which are developed in each company. In my opinion, this option already exists in SCOM 2012, however we have a lack of resources to develop this.Use of Solution:In this company, SCOM has been in place since 2006, starting with MOM in 2005 and after that, it was upgrade to SCOM 2007.I've used it to monitor several Microsoft Servers, which I've customized thresholds to support in Exchange, File Servers, SQL Servers, Clusters and others products.Stability Issues:I had issues with SCOM 2007 and MOM 2005, regarding the view of alerts in the Console Operations. It delayed showing critical alerts to the monitoring Team, because they could not see alerts in the Operations Console. For this kind of issue, I had issues with database maintenance as well.Technical Support:I have a contact at Microsoft Premier, and I find it necessary to us them to open a case with Microsoft, if they think that it's possible to fix the issue.Previous Solutions:In another company, I’ve had experience with BMC Patrol, Tivolli and SiteScope as NETQoS products, but this tool I’ve worked with administration.Initial Setup:There were no issues with setting up SCOM.Other Advice:Follow the best practices and there should be no issues.Disclaimer: I am a real user, and this review is based on my own experience and opinions. February 4, 2016
Rated 4 out of 5 by It is a monitoring tool that looks after the vast majority of your private and even public cloud. Valuable Features:SCOM is a monitoring tool that looks after the vast majority of your private and even public cloud. In my experience having a good insight into specific product monitoring surrounding the Microsoft suite such as Exchange, Active Directory, Lync, SQL and the System Center suite is something that all my clients seek. For me the addition of Microsoft knowledge base articles that point to the cause, explanation and resolution to a product specific issue is invaluable and the ability to add your own knowledge base articles that specifically relate your environment is awesome!Improvements to My Organization:Having a round the clock watchmen offers great peace of mind. Typically my organization uses it for monitoring our virtualisation environments specifically Hyper-V and VMware as well as all the services we run from it. We've had outages at two am and three am that was automatically resolved by SCOM saving us time and money. The saving came from not having to rely on highly priced out of hours staff to resolve any potential issues.Room for Improvement:In the world that is monitoring, sometimes the decision makers want to see and hear all the issues that may occur during business hours (as well as out of hours) and (rightly or wrongly) SCOM gives you exactly that! Its revered to as an "Alert Storm". SCOM uses something called "Management Packs" and that is where the alerts come from, but, managing these can be a little convoluted to say the least, I'd like to see these made a little simpler but still keep the same functionality, basically these management packs need to become a little more user friendly. Almost always, these alert storms can put IT managers and operators off the product and give the impression that everything is broken or not working properly, so making them easier to work with will help SCOM administrators (especially if they are new to SCOM) manage and understand what the product is showing them.Use of Solution:I've been using it since 2007.Deployment Issues:There were no issues with the deployment.Stability Issues:From a stability point of view, personally I've rarely seen SCOM fall over because of SCOM, I've seen SCOM fall over and die due to hardware issues, visualization issues or resource issues. But the good news is if you've setup SCOM correctly, the product will tell you why it fell over! This means that you can put the preventative measures in place to stop it happening again.Scalability Issues:SCOM is "highly available" out of the box (those are Microsoft words not mine) but it really is true, so scaling your SCOM set-up is easy, just install more SCOM servers!Technical Support:I've had such a mix of technical support scenarios with SCOM it’s a difficult one to answer. Microsoft support of the product is pretty good, with regular updates and good internal knowledge and relatively fast response times. However, other vendors have created software the plugs into SCOM and support for these add-ons can differ wildly! But overall its pretty good.Previous Solutions:Personally no, I stared in IT in 2007 and it's all I've ever used. However some of my clients have made the jump from other products to SCOM. Depending on their requirements, SCOM can offer a wide range of monitoring solutions and more often than not, it’s been a successful transition.Initial Setup:It never use to be, but since the 2012 release the deployment side of SCOM was simplified greatly. This was obviously great news for I.T pro's like myself as the client conversation became a little more straight forward. However, installing SCOM was the easy part, making it work after the install is where the fun begins, this side of the setup however remains a little more challenging.Disclaimer: I am a real user, and this review is based on my own experience and opinions. January 31, 2016
Rated 3 out of 5 by Once it was in place and tweaked, we were able to prioritize issues as they came up. I’d love to see a quick and simple way to enable common critical monitoring and alerts by default. Valuable Features:SCOM is capable of so much that it can actually be somewhat overwhelming. But if you know how to use it effectively, one of the great things about it is that you can really tailor it to your specific environment and get as much (or as little) alerting as you need.SCOM also provides for administrative roles and selective alerting, so if you have a team that only monitors a specific subset of servers or a specific application, you can create designated roles for them and give them limited console access for just those resources that they are responsible for.Improvements to My Organization:In my previous position, there was basically no true infrastructure monitoring at all – they were relying on alerts configured per system or device, and consequently there was a lot of firefighting and working reactively to problems that occurred.My first priority when I started was to implement enterprise monitoring and alerting, and SCOM was approved. Once it was in place and tweaked to that environment, we experienced a lot less firefighting and were able to prioritize issues as they came up. Less late nights, too.Room for Improvement:In some ways, SCOM is a double-edged sword. It can do so much, even by default -- monitoring and alerting of everything from Windows servers and applications, to Linux machines, to network devices including routers and switches. However, because of this, you can get overwhelmed fairly quickly, and if left unchecked, you’ll get too many alerts for too many objects. When that happens, your team starts ignoring alerts because they simply can’t get to them all, and that is just as bad as not having any alerting at all.For SCOM to be really great, I’d love to see Microsoft come up with a quick and simple way to enable common critical monitoring and alerts by default. Then, as you get more familiar with SCOM, you can gradually tweak and enable the more customized and intricate stuff.Use of Solution:I have been using Operations Manager for almost three years. I set up and deployed it (with assistance from a consultant) at my last job, and it was already in limited use at my current position, where I currently administer it.Deployment Issues:SCOM can be somewhat tricky to implement.Stability Issues:There have been no issues with the stability.Scalability Issues:With SCOM 2012 R2, a single management pool deployment can handle up to 150,000 objects - according to Microsoft.Technical Support:Tech support and customer service depends on your relationship(s) with Microsoft, but Microsoft support, whether you like it or not, is pretty consistent across the board. If you've dealt with it previously, at least you know what to expect.Previous Solutions:I have used and evaluated other enterprise solutions. I will say that, while Microsoft sometimes does things that seem oddly questionable, SCOM truly makes sense once you get familiar with how it works. SCOM uses management packs, which are basically pre-packaged building blocks of rules and monitors, to allow configuration and tweaking of monitoring for each service or applicationInitial Setup:SCOM can be somewhat tricky to implement, and if you’re implementing more than one System Center module, you definitely need to be careful about the order you deploy them in. However, there is good documentation online from Microsoft and other sources, so take your time and read the documentation completely to avoid having to start all over. I have worked in mainly small to mid-size environments, but scalability, from my understanding, is generally not an issue for SCOM.Implementation Team:In both cases I was involved in, we had a consultant work with the internal team to deploy and configure SCOM. As I mentioned before, implementation can be tricky, and it’s mainly because there are a lot of smaller details to pay attention to (specific user & group creations, proper installation order, etc.). So I would advise bringing in a consultant to do initial deployment if you don’t have the experience in-house.Cost and Licensing Advice:I don’t know specifics about pricing and licensing, but if you’re familiar with Microsoft, you can get very good deals buying a certain level of licensing and getting System Center thrown in.Other Advice:SCOM is capable of providing full-featured infrastructure monitoring, alerting and reporting, especially for Windows-centric production environments.I have heard a lot of people say that to do SCOM right, you really should create a full-time position, or at least a full-time System Center admin who works only on System Center stuff. Because you’re only going to get out of it what you put into it. If you don’t put any time into it, it’s not going to work well for you.Disclaimer: I am a real user, and this review is based on my own experience and opinions. January 31, 2016
Rated 4 out of 5 by Deep integration with Windows provides in-depth monitoring and the management packs model ensures that products in the environment are supported or will be supported. Valuable Features:Deep integration with Windows provides in-depth monitoring and the management packs model ensures that products in the environment are supported or will be supported.Improvements to My Organization:Proactive monitoring has helped us prepare and mitigate potential issues before they even happen. This comes in the monitoring of general server health and custom alerts for event log entries that are known indicators of potential issues.Room for Improvement:GUI performance is the one aspect where I can see that improvement on it will make customers happy.3rd Party Plugins for SCOM are also great, but some of them are quite expensive to implement due to the depth of function they provide. Maybe Microsoft should integrate the basic functionalities of some of them.Use of Solution:I've used it for two years.Deployment Issues:The deployment of SCOM is pretty straightforward. You just need to make sure that the pre-requisites have been installed correctly and then SCOM itself should be a breeze to install.Stability Issues:Stability is subjective and based from experience. It is directly affected by the server hardware where SCOM is installed.Scalability Issues:No. SCOM is scalable as you can add Management Servers as needed. You can also add more resources to the host server and it will not cause issues in SCOM.Customer Service:For enterprise customers, Microsoft is one of the best providers of customer service. The system in place for the customer service ensures that customers will get the value they have paid for.Technical Support:As with the Customer Service, the technical support of Microsoft is very good since they are the ones who develop the product itself. It follows a process where you will be first served by level 1 support but they will escalate to the product team as need to ensure the issue is resolved.Previous Solutions:Free tools found online are good but require a lot of knowledge in scripting. The SCOM Management Packs takes in the lead in this space.Initial Setup:It was straightforward. You just follow the setup guide provided but just need to make sure the pre-requisites are installed properly.Implementation Team:I have experienced both as part of in-house team and also as part of the vendor team. The vendor was experienced in the deployment and management of SCOM and have been since the early versions of it.ROI:We did not calculate the ROI as our SLA is internal only. However, the fact that we can proactively monitor issues that may cause downtime is a statement of the benefit of SCOM.Cost and Licensing Advice:Please contact your Microsoft Account Manager regarding this. It is different for each customer and for each country. The System Center licensing has different criteria and you should get the most applicable for your environment.Other Solutions Considered:We have evaluated some of the "free" monitoring solutions. Some are easy to use while others are a bit complicated. We implemented SCOM because not only it was included in our System Center License, its usage was also straightforward.Other Advice:SCOM can monitor a whole lot of products, not just generic server components. Make sure that you contact the product vendor and ask if they have Management Packs for SCOM.Disclaimer: My company has a business relationship with this vendor other than being a customer:I have both been a user and a Systems Integrator for the System Center products. January 25, 2016
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