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NETGEAR 3 Year ProSupport Maintenance Contract - OnCall 24x7 - Category 1

Mfg. Part: PMB0331NA | CDW Part: 867761 | UNSPSC: 81111812
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This item was discontinued on November 3, 2016.

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Service for Category 1
  • 24x7 advanced technical phone support
  • Express hardware replacement
  • 3 years
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Product Overview
Main Features
  • Service for Category 1
  • 24x7 advanced technical phone support
  • Express hardware replacement
  • 3 years
Why NETGEAR’s ProSupport Maintenance Contract – OnCall 24x7 ?

NETGEAR’s ProSupport OnCall 24x7 contract provides unlimited phone and e-mail technical support of your networking product for three years from the date of purchase. The customer will receive exclusive toll-free priority phone line access to our technical experts for basic as well as advanced configuration and trouble shooting support. The service also covers next business day hardware replacement in the event of a hardware failure. The contract also provides escalation support (with Plan of Action) for down situations. The customer will be notified when new software revisions and upgrades become available.

OnCall 24x7
NETGEAR’s OnCall 24x7 is designed for customers seeking hardware and software coverage but who do
not require onsite maintenance support. The OnCall 24x7 covers the following:

-24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a
week and 365 days a year.

-24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters,
hardware and software revision levels, and port statistics for prompt resolution of technical issues.

-Express hardware replacement for arrival within next business day (NBD).* This service ensures that you will
receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a
hardware issue.

-Escalation management with Plan of Action (POA).

-Online services entitling you to privileged information and services such as personalized support cases,
online problem escalation, known problem reports, release notes, troubleshooting guides, and software
maintenance releases.

-Software Maintenance Releases Notification, a service that automatically sends you an email notification upon
the availability of maintenance and patch releases, as well as enhancements.

Benefits
-Reduce down time
-Access to technical exerts to resolve problem quickly
-Provide hardware protection

Most Important Features
-24x7 technical phone (exclusive toll-free line) support from the NETGEAR Customer Support Engineers
-Express hardware replacement support (next business day)
-Priority email support
-Email notification when the new software updates and upgrades are available
-Free software updates and revisions
-Escalation support

Package Contents
-Support Activation Code
-Service Agreement (NETGEAR, Inc. Service Terms and Conditions)

* Monday through Friday from 8 am to
5 pm local time, excluding NETGEAR holidays.
Calls must be received by 6 PM (EST)
for NBD hardware replacement delivery.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: NETGEAR
Compatibility: PC
Country Kits: North America
Manufacturer: NETGEAR
Model: OnCall 24x7 Category 1
Packaged Quantity: 1
Product Line: NETGEAR ProSupport

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote administration



Support Details Service Included: E-mail notification
Support Details Type: New releases update

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Response Time: Next business day



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

 
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12/6/2016 4:11:39 PM
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