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NetIQ Aegis Adapter for AppManager - technical support - 1 year

Mfg. Part: 6302-MNT-E-US-CS | CDW Part: 3242898 | UNSPSC: 81112201
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  • Technical support
  • phone consulting
  • 1 year
  • 12x5
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 year
  • 12x5
The NetIQ Aegis Adapter for NetIQ AppManager is designed to take full advantage of the rich functionality available in AppManager and bring automation to the Event Management process. With the adapter for AppManager, Aegis provides event correlation and then leverages AppManager to run jobs to perform corrective actions such as restarting services, managing disk space through archival or deletion, and even application-level responses using AppManager's extensive Knowledge Script library.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: NetIQ
Compatibility: PC
Manufacturer: Netiq Software
Model: Adapter for AppManager
Packaged Quantity: 1
Product Line: NetIQ Aegis

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: Next business day



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

 
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12/6/2016 11:57:12 AM
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