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NetIQ Aegis Managed Object for Users - technical support - 1 year

Mfg. Part: 6402-MNT-E-US | CDW Part: 3079955 | UNSPSC: 86101601
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Ships same day if ordered before 4 PM CT
  • Technical support
  • phone consulting
  • 1 year
  • 12x5
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 year
  • 12x5
NetIQ Aegis is an IT Process Automation (ITPA) platform that enables you to define, automate, measure and improve routine IT tasks and processes. NetIQ Aegis integrates tightly with other NetIQ products. Yet, it is also vendor independent and has adapters to popular tools from vendors such as BMC, VMware, HP, Microsoft, EMC and others. Front-end APIs are also available for interacting via web services (SOAP, REST and JSON).

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: NetIQ
Compatibility: PC
Manufacturer: Netiq Software
Model: Managed Object for Users
Packaged Quantity: 1
Product Line: NetIQ Aegis

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: Next business day



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

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12/9/2016 9:34:45 PM
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