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Micro Focus Total Care - technical support (renewal) - for Directory and Re

Mfg. Part: 566-MNT-P-US | CDW Part: 1288979 | UNSPSC: 86101601
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  • Technical support (renewal)
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • ESD
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support (renewal)
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
  • English
  • United States
A key component of every serious business strategy is knowledgeable and responsive technical support. NetIQ offers this technical support plan to meet the needs of a wide range of customer organizations.

Premium Care provides all the features of Essential Care (telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates) with the addition of 24x7 support for critical issues, a designated toll-free number, ten named contacts, priority routing of issues, expedited e-mail support, and remote diagnostics.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3
Response Time: Next business day

Service Type: New releases update

Service Type: Web knowledge base access

License Qty: 100 users
Software Title: Directory and Resource Administrator

Brand: Micro Focus
Compatibility: PC
Country Kits: United States
Localization: English
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Electronic Distribution: Yes
Installation Type: Locally installed

License Pricing: Volume

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12/11/2017 3:33:36 PM
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