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NetScout MasterCare extended service agreement - 1 year - on-site

Mfg. Part: V12000-50 SUPP-MSTC | CDW Part: 4046647 | UNSPSC: 81111812
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This item was discontinued on February 17, 2017.

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • for P/N: V12000-50
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • for P/N: V12000-50
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: NetScout
Manufacturer: NETSCOUT
Packaged Quantity: 1
Product Line: NetScout MasterCare

Equipment
Class of Equipment: Complicated network devices

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Service Included: Remote monitoring



Support Details Type: New releases update

Service & Support
Location: On-site
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2/3/4
Service Availability (Hours a Day): Business hours



Limitation: Severity level 5
Response Time: 5 business days

 
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3/25/2017 6:49:58 AM
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