NetScout MasterCare - technical support - for nGenius Performance Manager -

Mfg. Part: 9500W-M | CDW Part: 2144131 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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  • Technical support
  • for nGenius Performance Manager
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for nGenius Performance Manager
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
MasterCare is NetScout's global, industry-leading support service. With five technical support centers located across the world and access to the MasterCare portal, MasterCare customers receive 24 x 7 availability to answers and easy access to alerts, patches and product upgrades to help you get the most out of your NetScout deployment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: NetScout
Compatibility: PC
Manufacturer: NETSCOUT
Packaged Quantity: 1
Product Line: NetScout MasterCare

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 1 business hour
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3

Limitation: Severity level 4

Limitation: Severity level 5
Response Time: 5 business days

Software Title: nGenius Performance Manager

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10/26/2016 10:17:56 PM
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