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Novell Assigned Support Engineer (F&P, Coll, EM) - technical support (renew

Mfg. Part: 051-002114-COM | CDW Part: 1677213 | UNSPSC: 81111811
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support (renewal)
  • VLA
  • phone consulting
  • 12x5
  • response time: 1 h
  • United States
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Product Overview
Main Features
  • Technical support (renewal)
  • VLA
  • phone consulting
  • 12x5
  • response time: 1 h
  • United States
An Advantage/Assigned Support Engineer (ASE) provides the first level of personalized support - a relationship that manages issues from recognition to resolution. ASEs are located in the Novell call center and are available over the phone during Novell Technical Service core business hours of 6: 00am to 6: 00pm MT.

As your technology investments increase in complexity, you may need additional dedicated resources to cover the skill sets needed to optimize and troubleshoot your system. Whatever Premium service agreement you choose, you can purchase additional ASE resources as needed.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Novell
Compatibility: PC
Country Kits: United States
Manufacturer: Novell
Model: Assigned Support Engineer (F&P, Coll, EM)
Packaged Quantity: 1
Product Line: Novell

Service & Support
Response Time: 1 hour
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM
Service Type: Phone consulting

Software
Licensing Program: Novell Volume License Agreement (VLA)

Licensing
License Pricing: Volume

 
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12/8/2016 8:29:33 PM
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