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Novell Service Desk for Incident Management - license + Standard Maintenanc

Mfg. Part: 879-001214 | CDW Part: 2285185 | UNSPSC: 43231501
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Ships same day if ordered before 4 PM CT
  • License + Standard Maintenance
  • VLA
  • electronic
  • Linux
  • Win
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Product Overview
Main Features
  • License + Standard Maintenance
  • VLA
  • electronic
  • Linux
  • Win
Novell Service Desk reduces your mean time to repair (MTTR) and continually improves your service management environment by streamlining and automating a complete range of service desk functions. By applying industry acknowledged practices, Novell Service Desk's fully integrated service management tool allows you to solve, submit, track and manage requests via email, PDA or a convenient customer portal.


The VLA offers a cost-effective way for organizations who want a low level of commitment to Novell to purchase licenses without a signed contract.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Category: Business applications
Subcategory: Business - technical support & helpdesk software

Brand: Novell
Compatibility: PC , Unix
Manufacturer: Novell
Model: for Incident Management
Packaged Quantity: 1
Product Line: Novell Service Desk

License Pricing: Volume

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Service Type: Web support

Bundled Support: Standard Maintenance
Distribution Media: Electronic
License Category: License
License Qty: 1 license
License Type: License
Licensing Program: Novell Volume License Agreement (VLA)

System Requirements
Platform: Linux , Windows

Product Reviews
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1/20/2018 9:13:55 AM
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