Novell Service Request Pack - technical support - 1 year - 5 incident

Mfg. Part: 051-003770 | CDW Part: 1483151 | UNSPSC: 81111811
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  • Technical support
  • academic
  • SLA
  • phone consulting
  • 1 year
  • 5 incident
  • 24x7
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Product Overview
Main Features
  • Technical support
  • academic
  • SLA
  • phone consulting
  • 1 year
  • 5 incident
  • 24x7
  • response time: 2 h
  • North America
Novell recognizes that your net environment is critical to the smooth operation of your business and as a result you need the highest level of customized software support. In short, you need Premium Service. Designed to address specific customer needs, Premium Service is your direct support connection - providing a personalized and accessible relationship with Novell's most experienced support engineers and the security that comes with a customized long-term relationship. Premium Service is designed to provide the expert service your organization needs to succeed.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Novell
Compatibility: PC
Country Kits: North America
Manufacturer: Novell
Model: Service Request Pack
Packaged Quantity: 1
Product Line: Novell

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Support Incidents: 5
Type: Technical support

Service & Support Details
Limitation: 5 incidents
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Licensing Program: Novell School License Agreement (SLA)

License Pricing: Academic , Volume

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10/27/2016 8:10:42 AM
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