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Nutanix Platinum Plus - extended service agreement (renewal) - 1 year - on-

Mfg. Part: RENSPLATPLUS91401YR | CDW Part: 3979656 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • on-site
  • response time: 4 h
  • for Virtual Computing Platform NX-9140
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • on-site
  • response time: 4 h
  • for Virtual Computing Platform NX-9140
Nutanix's platinum plus program is designed for large enterprises that operate Nutanix products in a mission-critical 24x7 environment, and cannot afford to take any downtime. The platinum plus service plan entitles customers to 24 hour, priority call and case handling, direct access to senior level engineers, and up to 4 hour on-site service.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Nutanix
Compatibility: PC
Manufacturer: Nutanix
Model: Platinum Plus
Packaged Quantity: 1
Product Line: Nutanix

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web support



Support Details Service Included: Remote monitoring



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Included: Parts and labor
Type: Extended service agreement (renewal)

Service & Support Details
Response Time: 4 hours



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3

 
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12/9/2016 2:11:10 AM
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