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Nutanix Platinum - extended service agreement (renewal) - 1 year - on-site

Mfg. Part: REN-S-PLAT-GPU-K1-1YR | CDW Part: 3751038 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • on-site
  • response time: NBD
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • on-site
  • response time: NBD
Nutanix's Platinum Service is designed for mid-size to large enterprises that operate mission-critical 24 x 7 operations. The Platinum Service plan entitles customers to 24 hours, priority call and email handling and next business day on-site service.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Nutanix
Manufacturer: Nutanix
Model: Platinum
Packaged Quantity: 1
Product Line: Nutanix

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web support



Support Details Service Included: Remote monitoring



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: Next business day
Service Included: Parts and labor
Type: Extended service agreement (renewal)

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 8 hours

 
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12/5/2016 7:06:15 PM
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