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Palo Premium Support Program - technical support - for Panorama - 5 years

Mfg. Part: PAN-SVC-PREMUSG-PRA-1K-5YR | CDW Part: 4023557 | UNSPSC: 81112201
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  • Technical support
  • for Panorama
  • 1000 devices
  • prepaid
  • US government
  • phone consulting
  • 5 years
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Product Overview
Main Features
  • Technical support
  • for Panorama
  • 1000 devices
  • prepaid
  • US government
  • phone consulting
  • 5 years
  • 24x7
  • response time: 1 h
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 11 hours a day



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 8 business hours



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update

Software
License Qty: 1000 devices
Software Title: Panorama

Header
Brand: Palo
Compatibility: PC
Manufacturer: Palo Alto
Model: Premium Support Program
Packaged Quantity: 1
Product Line: Palo

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

General
Installation Type: Locally installed

Licensing
License Pricing: Prepaid , US government

 
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12/5/2016 10:50:36 AM
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