Palo Premium Support Program - technical support (renewal) - for Palo Alto

Mfg. Part: PAN-SVC-PREM-VM-200-R-CS | CDW Part: 3936313 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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  • Technical support (renewal)
  • for Palo Alto Networks VM-200
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support (renewal)
  • for Palo Alto Networks VM-200
  • phone consulting
  • 1 year
  • 24x7
A combination of direct, anytime access (24x7x365) to product experts, a robust online community, and personalized customer care ensures that any issue that may arise is quickly addressed.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 11 hours a day

Limitation: Severity level 3
Response Time: 4 business hours

Limitation: Severity level 4
Response Time: 8 business hours

Service Type: Web support

Service Type: New releases update

Software Title: Palo Alto Networks VM-200

Brand: Palo
Compatibility: PC
Manufacturer: Palo Alto
Model: Premium Support Program
Packaged Quantity: 1
Product Line: Palo

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

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10/26/2016 10:25:27 AM
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