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Premium Care - technical support - 1 year

Mfg. Part: MNT-PREM-V8-0393 | CDW Part: 2011271 | UNSPSC: 86101601
$282.28Advertised Price
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  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: 10 contacts
Response Time: 1 business hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Response Time: 1 hour
Service Availability (Hours a Day): After business hours/weekends/holidays
Service Type: Emergency consulting (pager access)



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Remote monitoring



Service Type: Web support

Header
Brand: WebTrends
Compatibility: PC
Manufacturer: WebTrends
Packaged Quantity: 1
Product Line: Premium Care

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

 
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12/7/2016 4:34:21 PM
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