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Proofpoint Platinum Support - technical support - 1 year

Mfg. Part: PP-SUP-PS-12-CS | CDW Part: 3926695 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
You can up your level of emergency backing with Platinum Support. This program also provides 24x7 access to the Proofpoint Enterprise Support Portal, but boosts phone access to Technical Support Engineers from business hours to 24x7 availability for high priority issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts



Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Priority 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Priority 2
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 15 hours a day



Limitation: Priority 3
Response Time: 8 hours



Limitation: Priority 4
Response Time: 16 hours



Service Type: Web support



Service Type: Knowledge base access



Service Type: New releases update

Header
Brand: Proofpoint
Compatibility: PC
Manufacturer: Proofpoint
Packaged Quantity: 1
Product Line: Proofpoint Platinum Support

General
Installation Type: Locally installed

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

 
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12/3/2016 12:15:03 PM
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