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Red Hat Extended Lifecycle Support - technical support - for Red Hat Enterp

Mfg. Part: MCT1963-CS1 | CDW Part: 3080031 | UNSPSC: 81112201
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  • Technical support
  • for Red Hat Enterprise Linux
  • consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for Red Hat Enterprise Linux
  • consulting
  • 1 year
The Extended Life Cycle Support (ELS) for Red Hat Enterprise is a subscription offering that provides support for Red Hat Enterprise for longer than its standard seven-year life cycle.

With Extended Life Cycle Support customers can receive limited software maintenance and technical support services for an additional three years, extending the life cycle of Red Hat Enterprise to a full ten years.

Available as an add-on option, Extended Life Cycle Support complements the customers in-place Red Hat Enterprise subscription and is available in single-year subscriptions that allow customers to extend the total use of given major releases by extending the overall supported life cycle from 7 years up to a total of 10 years.

ELS offers benefit to customers who do not wish to upgrade to a newer version of Red Hat Enterprise, perhaps because their systems and applications are still running well and do not warrant upgrading, or maybe because of contractual requirements. An important use for ELS will be in virtualized environments. One way to enable an old, stable system to run on modern hardware is to virtualize it. The virtualization software supports the modern hardware and is able to host the old system. With ELS, the old system has an even longer supported life cycle while taking advantage of the latest hardware.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Red Hat
Compatibility: Unix
Manufacturer: Red Hat
Packaged Quantity: 1
Product Line: Red Hat Extended Lifecycle Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Included: Consulting
Type: Technical support

Service & Support Details
Service Type: Consulting



Service Type: Web knowledge base access

Software
Software Title: Red Hat Enterprise Linux

Product Reviews
Red Hat Extended Lifecycle Support - technical support - for Red Hat Enterp is rated 4.0 out of 5 by 2.
Rated 4 out of 5 by from It's improved our company's system environments that run Oracle databases. Valuable Features:Red Hat is mission critical to our environment.Improvements to My Organization:Red Hat has improved the mission critical environments running Oracle databases, while CentOS has improved our web environment and MySQL.Room for Improvement:Oracle and SAP Environment and all HPC environments.Use of Solution:10 yearsDeployment Issues:No issuesStability Issues:Very stable i don´t find any problem we have many environment using redhat since first version.Scalability Issues:Not encountered problem with scalabilityCustomer Service:The customer service is good and all problem was solved, i dont have any problemTechnical Support:Very goodPrevious Solutions:We have many kinds of the linux version on the all environment but to HPC environment we use Redhat but all another versions work very wellImplementation Team:I work with the two scenarioPricing, Setup Cost and Licensing:The licensing valor is too high and must be improvedOther Advice:Red Hat is similar to CentOS, except that CentOS doesn't offer to support certain solutions, such as Oracle.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-08-31
Rated 4 out of 5 by from Absolutely rock solid performance, security, stability and reliability. Valuable Features:Absolutely rock solid performance, security, stability and reliability, essential features for a business that needs to mission critical applications in a 24 x 7 environment.Plethora of useful tools and services that just make getting the job done a lot less time consuming.Improvements to My Organization:RedHat Enterprise Linux has been running mission critical systems in my organization now for nearly 8 years, in a 24 x 7 environment.During this time we have never, ever had any of our servers fail to function as needed.Red Hat Linux has given us five nines (99.999%) uptime for years.Use of Solution:I have been using Linux in various forms for 10+ yearsDeployment Issues:Mainly just the usual issues one will encounter whilst learning the platform, working out the best way to deploy and configure the servers, other than that though, the actual deployments were very straight-forward.Stability Issues:None, our RHEL servers have been rock solid.Scalability Issues:No, we have RHEL servers of varying capacities and workloads, so far it's taken everything we can throw at it.Customer Service:The technical support subscription is absolutely worth while if you need to use RHEL in production, knowing you can get support if you need it is comforting.Technical Support:I've lodged a few support tickets over the years and always had prompt, informative responses, I would rate their support as being excellent.Previous Solutions:We were using an earlier version of HP UX running on PA-RISC architecture, however we became concerned about the cost of remaining on the PA-RISC HP UX platform and possible future issues at virtualization.Initial Setup:When setting up any Linux environment, make sure you understand how the LVM works. Other than that it was all fairly straight-forward.Implementation Team:It was implemented in-house.ROI:The uptime and reliability are the main ROI's, the product is also very competitively priced RE: Licensing, so many thousands of dollars in licensing costs alone.The ROI on 10 years of rock solid reliability is almost impossible to calculate.Cost and Licensing Advice:In Australia, you need to go through a channel partner, shop around and find a good partner that understands the licensing model well.Other Solutions Considered:We evaluated HP UX 11.23, which we had been using before hand. However HP (at the time) had not delivered an x86 port of HP UX at the time when we were going to virtualization, so we needed an alternative to HP UX as we could not move into onto VMWare.RHEL ticked all the boxes and was support by our technology provider.Other Advice:Well worth a look if you want supported enterprise Linux.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-07-13
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