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RSA Basic Support technical support - 2 years

Mfg. Part: SSP-5050-24M | CDW Part: 1693071 | UNSPSC: 81111812
$31,607.77Advertised Price
Lease Option ($929.90 /month) Lease Availability
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • phone consulting
  • 2 years
  • 9x5
  • response time: 2 h
  • for P/N: 5050-HA
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 2 years
  • 9x5
  • response time: 2 h
  • for P/N: 5050-HA
Basic Support provides assistance with installation and operations of RSA solutions and products and helps to resolve problems that are inconsistent with documented behavior. Basic support includes telephone and E-mail support - technical support for your technical issues is available during 8AM to 5PM, your local time, Monday through Friday. RSA's state-of-the-art support centers are staffed with highly qualified technical support engineers with experience in RSA software and hardware technologies; SecurCare On-line - you will have 24 x 7 access to SecurCare Online (SCOL) RSA's on-line e-support center. SCOL provides web support, including on-line case management and an extensive knowledge base. Also, you receive a subscription to RSA SecurCare notes, which impart support information proactively and help mitigate risk; software releases - As a RSA customer, your entitlements include patches, maintenance and major releases of software updates and upgrades, which keep your systems current and protect your security investment.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Basic Support

Service
Support Full Contract Period: 2 year(s)
Support Details Full Contract Period: 2 years
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update

Service & Support
Response Time: 2 hours
Response Time Comment: For critical issues
Service Availability: 9 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM

 
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12/10/2016 8:38:51 AM
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