RSA Basic Support technical support - 9 months

Mfg. Part: SSP-R602-9M | CDW Part: 1926051 | UNSPSC: 81111812
$7,718.65Advertised Price
Lease Option ($240.82 /month) Lease Availability

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Mon-Fri 7am-7:30pm CT
Availability:4-6 business days
Orders placed today will ship within 6 business days
  • Technical support
  • phone consulting
  • 9 months
  • 9x5
  • response time: 2 h
  • for P/N: LS-R602
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 9 months
  • 9x5
  • response time: 2 h
  • for P/N: LS-R602
Basic Support provides assistance with installation and operations of RSA solutions and products and helps to resolve problems that are inconsistent with documented behavior. Basic support includes telephone and E-mail support - technical support for your technical issues is available during 8AM to 5PM, your local time, Monday through Friday. RSA's state-of-the-art support centers are staffed with highly qualified technical support engineers with experience in RSA software and hardware technologies; SecurCare On-line - you will have 24 x 7 access to SecurCare Online (SCOL) RSA's on-line e-support center. SCOL provides web support, including on-line case management and an extensive knowledge base. Also, you receive a subscription to RSA SecurCare notes, which impart support information proactively and help mitigate risk; software releases - As a RSA customer, your entitlements include patches, maintenance and major releases of software updates and upgrades, which keep your systems current and protect your security investment.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Class of Equipment: Complicated network devices

Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Basic Support

Support Full Contract Period: 9 months
Support Details Full Contract Period: 9 months
Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: E-mail consulting

Support Details Service Included: Web support

Support Details Service Included: Web knowledge base access
Support Details Type: Product info support

Support Details Type: New releases update

Service & Support
Response Time: 2 hours
Response Time Comment: For critical issues
Service Availability: 9 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM

Miscellaneous (CDW)
Compatible With:
RSA enVision LS R602

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10/21/2016 11:45:02 AM
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