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RSA Basic Support - technical support - for RSA SecurID On-Demand Authentic

Mfg. Part: GRC-ODA-P-T5-B-DUP | CDW Part: 4188296 | UNSPSC: 81112201
$1.31Advertised Price
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Availability:In Stock
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  • Technical support
  • for RSA SecurID On-Demand Authenticator
  • subscription license
  • 100 employees
  • volume
  • Tier 5 (<50000)
  • phone consulting
View More
Product Overview
Main Features
  • Technical support
  • for RSA SecurID On-Demand Authenticator
  • subscription license
  • 100 employees
  • volume
  • Tier 5 (<50000)
  • phone consulting
  • 1 month
  • 9x5
  • response time: 2 h
Basic Support provides assistance with installation and operations of RSA solutions and products and helps to resolve problems that are inconsistent with documented behavior. Basic support includes Telephone and E-mail Support, SecurCare On-line and Software Releases.

Telephone and E-mail Support is a technical support for your technical issues is available during 8am to 5pm, your local time, Monday through Friday. Their state-of-the-art support centers are staffed with highly qualified technical support engineers with experience in RSA software and hardware technologies.

You will have 24 x 7 access to SecurCare Online (SCOL) their on-line e-support center. SCOL provides web support, including on-line case management and an extensive knowledge base. Also, you receive a subscription to RSA SecurCare Notes, which impart support information proactively and help mitigate risk.

As a RSA customer, your entitlements include patches, maintenance and major releases of software updates and upgrades, which keep your systems current and protect your security investment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Basic Support

Licensing
License Pricing: Volume
Pricing Level: Tier 5
Pricing Range: <50000

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Response Time: 2 hours
Service Availability: 9 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 8 hours



Limitation: Severity level 4
Response Time: 12 hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
License Qty: 100 employees
License Type: Subscription license
License Validation Period: 1 month
Software Title: RSA SecurID On-Demand Authenticator

Product Reviews
RSA Basic Support - technical support - for RSA SecurID On-Demand Authentic is rated 4.0 out of 5 by 3.
Rated 4 out of 5 by from The setup was straightforward but sometimes it required a re-syncing of tokens. Valuable Features:It's used for basic two-factor authentication.Improvements to My Organization:It improved security.Room for Improvement:The software tokens are a huge improvement over hardware tokens but it could be cheaper.Use of Solution:I've used it for over 10 years.Deployment Issues:It's difficult to distribute to remote end-users, and two-factor authentication is difficult for some users to grasp. Our initial deployment was hampered by a flawed management approach and lack of knowledge.Stability Issues:No issues encountered.Scalability Issues:No issues encountered.Customer Service:Customer service was rarely used.Technical Support:Technical support was rarely used.Previous Solutions:There was no previous solution used.Initial Setup:It was straightforward.Implementation Team:It was implemented in-house which was a huge mistake on our part.ROI:We've not calculated this as we were mainly concerned with security.Cost and Licensing Advice:It was expensive initially, but day to day costs are minimal.Other Solutions Considered:No other options were evaluated.Other Advice:Get a vendor team or consultant to assist implementation.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-05-26
Rated 5 out of 5 by from The setup admin guide is spot on but the installation could be more flexible. Valuable Features:It allows users to authenticate using two-factor authentication, which is becoming more and more of a regulatory requirement.Improvements to My Organization:It has streamlined the process of authentication, which has resulted allows for less calls to our Service Desk/SOC for password resets.Room for Improvement:It could be a little more flexible with the installation of the product. Only virtual Linux environements for hardware appliances are allowed for a deployment.Use of Solution:I have been using this version for over a year.Deployment Issues:There was a minor issue with getting the replica to attach. We worked through the issue and it's now functioning.Stability Issues:Never - one thing I can say about RSA is that the boxes are stable and solid. With an attached replica, it also allows for peace of mind.Scalability Issues:Our license allows for one primary instance and 15 replica's, so the answer is no. It's scalable and works very well at doing this.Customer Service:I have never had an issue with RSA's customer service, they're an easy 4/5.Technical Support:Very good. Everyone I have spoken to when a ticket needs opening, has been excellent at guiding me towards a resolution and does solid work with the knowledge transfer.Previous Solutions:Yes - we have been using since version 6.1 and the switch was made due to RSA calling EOL on all versions previous to 8.1.Initial Setup:Very straightforward as the setup admin guide is spot on and one of the best I have ever used/encountered.Implementation Team:I am RSA Certified so I handle all implementations of RSA in-house.ROI:The real ROI will happen when we implement the on-demand token code portion within the next year.Cost and Licensing Advice:The cost initially, if using hardware appliances will run around $10,000. That's with a base license (primary/replica), and also includes the cost of about 50 tokens.Other Solutions Considered:No other options were evaluated.Other Advice:If possible, hire someone to manage the installation that has a solid concept of what they're doing. Be sure to have them meet with all the teams that will need to authenticate so that all the proper connections are made from the implementation of the product.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-05-19
Rated 3 out of 5 by from Application and appliance stability needs improvement. Valuable Features:Random token generation.Improvements to My Organization:Soft and hard tokens for two factor authentication has been introduced.Room for Improvement:Application and appliance stability needs improvement.Use of Solution:I've used it for three years.Scalability Issues:There were some scalability issues.Customer Service:6/10.Technical Support:6/10.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-03-31
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