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RSA Enhanced Support - technical support (renewal) - for RSA Authentication

Mfg. Part: AUT0000500Y1BE1 | CDW Part: 3581501 | UNSPSC: 86101601
$0.40Advertised Price
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 11 hrs 60 mins
  • Technical support (renewal)
  • for RSA Authentication Manager Base Edition ( v. 7 )
  • volume
  • 255-500 licenses
  • phone consulting
  • 1 month ( 1st year )
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Product Overview
Main Features
  • Technical support (renewal)
  • for RSA Authentication Manager Base Edition ( v. 7 )
  • volume
  • 255-500 licenses
  • phone consulting
  • 1 month ( 1st year )
  • 24x7
  • response time: 1 h
Enhanced Support is designed to meet the support needs of customers with business-critical systems. RSA is focused on minimizing disruption of your business critical systems that depend on RSA solutions and products by getting your systems up and running to the greatest extent possible.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours



Limitation: Severity level 3
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM



Limitation: Severity level 4
Response Time: 10 hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
Software Title: RSA Authentication Manager Base Edition
Version: 7

Header
Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Enhanced Support

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Support Period: 1st year
Type: Technical support (renewal)

General
Installation Type: Locally installed

Licensing
License Pricing: Volume
Pricing Level: 255-500 licenses

 
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12/8/2016 4:00:56 AM
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