SAP Enterprise Support - technical support - for SAP BusinessObjects Analys

Mfg. Part: 7008441-7017701-ENT | CDW Part: 3908016 | UNSPSC: 81112201
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  • Technical support
  • for SAP BusinessObjects Analysis Edition for OLAP
  • 1 user
  • First Year Maintenance Support
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for SAP BusinessObjects Analysis Edition for OLAP
  • 1 user
  • First Year Maintenance Support
  • phone consulting
  • 1 year
  • 24x7
SAP Enterprise Support is intended to support today's highly integrated environments and complex technological frameworks. SAP Enterprise Support was designed to meet the changing dynamics outlined in the preceding section - especially for mission-critical solutions. SAP Enterprise Support can incorporate all aspects of an enterprise environment, including SAP applications, customer-specific code, and partner solutions.

SAP Enterprise Support develops and expands selected SAP capabilities to provide greater support flexibility and protect mission-critical processes for both large and midsize enterprises.

SAP Enterprise Support includes features, tools, and processes that apply throughout the life cycle of a customer's SAP environment. From design and build through implementation, operations, and ongoing upgrades, SAP Enterprise Support can support SAP customers at every phase of their SAP life cycle.

SAP Enterprise Support provides tools and capabilities for a change management process that can be applied from scoping to deployment. By utilizing one process throughout the life cycle, SAP Enterprise Support can help customers maintain consistent levels of support for change and quality management while potentially reducing the risk of production downtime.

SAP Enterprise Support also features processes and utilities to provide custom component management throughout the support life cycle - including operations, application management, maintenance, integration testing, and technical upgrades. SAP Enterprise Support includes tools that will allow customers to manage custom programs and reports throughout upgrades and enhancements. In addition, SAP Enterprise Support custom component management can assist customers by providing guidance and documentation regarding potential conflicts during upgrades and enhancements for the entire enterprise IT ecosystem.

By focusing on support throughout the IT ecosystem spanning the software life cycle, SAP is demonstrating a commitment to support at the solution level through SAP Enterprise Support. SAP Enterprise Support is designed to integrate the IT ecosystem and to provide SAP customers with a broad support network based on the end-to-end support infrastructure and mutually accepted support rules between all members of a customer's IT environment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 4 hours

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: E-mail consulting

License Qty: 1 user
Software Title: SAP BusinessObjects Analysis Edition for OLAP

Brand: SAP
Compatibility: PC
Manufacturer: Sybase
Packaged Quantity: 1
Product Line: SAP Enterprise Support

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Installation Type: Locally installed

Licensing Details: First Year Maintenance Support

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10/22/2016 8:27:04 PM
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