SAP Enterprise Support - technical support - for SAP BusinessObjects Busine

Mfg. Part: 7008441-7016174-ENT | CDW Part: 3203700 | UNSPSC: 86101601
$275.00SAVE $25.63
$249.37Advertised Price

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  • Technical support
  • for SAP BusinessObjects Business Intelligence Platform
  • 1 user
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for SAP BusinessObjects Business Intelligence Platform
  • 1 user
  • phone consulting
  • 1 year
  • 24x7
SAP Enterprise Support is intended to support today's highly integrated environments and complex technological frameworks. SAP Enterprise Support was designed to meet the changing dynamics outlined in the preceding section - especially for mission-critical solutions. SAP Enterprise Support can incorporate all aspects of an enterprise environment, including SAP applications, customer-specific code, and partner solutions.

SAP Enterprise Support develops and expands selected SAP capabilities to provide greater support flexibility and protect mission-critical processes for both large and midsize enterprises.

SAP Enterprise Support includes features, tools, and processes that apply throughout the life cycle of a customer's SAP environment. From design and build through implementation, operations, and ongoing upgrades, SAP Enterprise Support can support SAP customers at every phase of their SAP life cycle.

SAP Enterprise Support provides tools and capabilities for a change management process that can be applied from scoping to deployment. By utilizing one process throughout the life cycle, SAP Enterprise Support can help customers maintain consistent levels of support for change and quality management while potentially reducing the risk of production downtime.

SAP Enterprise Support also features processes and utilities to provide custom component management throughout the support life cycle - including operations, application management, maintenance, integration testing, and technical upgrades. SAP Enterprise Support includes tools that will allow customers to manage custom programs and reports throughout upgrades and enhancements. In addition, SAP Enterprise Support custom component management can assist customers by providing guidance and documentation regarding potential conflicts during upgrades and enhancements for the entire enterprise IT ecosystem.

By focusing on support throughout the IT ecosystem spanning the software life cycle, SAP is demonstrating a commitment to support at the solution level through SAP Enterprise Support. SAP Enterprise Support is designed to integrate the IT ecosystem and to provide SAP customers with a broad support network based on the end-to-end support infrastructure and mutually accepted support rules between all members of a customer's IT environment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
License Qty: 1 user
Software Title: SAP BusinessObjects Business Intelligence Platform

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Brand: SAP
Compatibility: PC
Manufacturer: Business Objects
Packaged Quantity: 1
Product Line: SAP Enterprise Support

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 4 hours

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: E-mail consulting

Product Reviews
Rated 3.5 out of 5 by 2reviewers.
Rated 4 out of 5 by The key return has been the ability to connect from anywhere to a cloud-based platform, but the ability to run BO on earlier versions of Windows would be useful. Valuable Features:Its ability to provide deep insights on our business, market players and competitors. Also, we derive value from the application's ability to help us grow our small-to-medium-enterprise. The most valuable features include:* Users can have self-service access to business intelligence* Ability to integrate data from different sources* Capacity to use location-specific data within a country or globally* Availability of data cleansing functionalityImprovements to My Organization:It makes it easy to access information from disparate sources, analyse it, and then present it in different graphical formats. We can see trends, do what-if analyses, and create management dashboards. This assists us to make quick, informed decisions that impact on our growth.Room for Improvement:The key one for us is to improve the ability to run BusinessObjects on earlier versions of Windows that are still being supported by Microsoft. This would be useful for our small clients who operate from home offices.Use of Solution:In all it has been two years since we embarked on the journey of using the SAP Analytics products that this product is a part of. We started with the lower end product called SAP Lumira that does virtualization. We then scaled up to SAP Crystal Reports and then to SAP BusinessObjects Business Intelligence Edge product.Deployment Issues:* Some of the custom settings might have been overwritten by the latest installation* Some missing Windows Active Directory parameters as they were not documentedStability Issues:The challenge was with getting proper integration with cloud platforms, such as Amazon Web Services, and Hadoop. The issue was creating a true big data capabilities, and was more from our lack of expertise on these particular platforms than anything else.Scalability Issues:There were no challenges on scalability because we have not reachedthe maximum number of users of BusinessObjects Edge edition. We knowthat there is a BusinessObjects BI Suite product for large enterprisesthat has a different licensing model.Customer Service:The level of service has been satisfactory for now, since we can access information from both SAP and experienced partners in different ways.Technical Support:SAP has a number of good technical support systems that come from different conduits. This starts with the product documentation that comes with the application as well as the different support plans. They have a support portal with a knowledge base and trial applications, and this is where users can log incidents and interact with vast information that is contained therein. There is also a chat, call, and email section that can be used for direct support.Previous Solutions:No, we have not used a previous solution before. We have, however, accessed comparative data and reports such as the Gartner Magic Quadrants for similar products.Initial Setup:Success or failure of the system setup depends on the skill level of the technicians who setup the system. Our technicians happen to also double as SAP implementation specialists, who implement this product for our clients and draw from collaboration with the vast amount of other technical people that they interact with.Implementation Team:We implemented it through an in-house team.ROI:The key return has been the ability to connect from anywhere to a cloud-based platform. This has minimised the need to always be office-bound instead of spending time with our clients. We can provide answers to some of the pressing customer queries without having to call someone in the office.Other Solutions Considered:As mentioned earlier, we have reviewed other products and decided to start with a low end product called Lumira and then scaled up from there.Other Advice:* Start by appointing a SAP implementation partner with a good experience* Create and confirm your company's business intelligence strategy* Create a structured project with relevant stakeholders* Train prospective users and to get them to participate in testing processes if possible. If they see the value before the system goes live they will be keen users once it is up and runningDisclaimer: My company has a business relationship with this vendor other than being a customer:We have a partnership relationship with SAP April 21, 2015
Rated 3 out of 5 by The Data Manager is very useful but there are cases where the size and speed causes Excel to crash. Valuable Features:As a consultant I use all the features. But there are some features that are better “set-up”or developed such as security, and the actual report/template building. Data Manager is also very useful.Improvements to My Organization:Well I would like to think, and I believe it is the case, that every client that I’ve assisted with implementing BPC, has better control and more efficient/faster turnaround time with planning and budgeting. Also, it has great audit trail abilities.Room for Improvement:There is actually quite a few issues with Excel. Normal Microsoft issues popping up where BPC and Excel are maybe not compatible. and there are cases where the size and speed causes Excel to crash.Use of Solution:I've used it for a total of five years. I used BPC 7 and 7.5 for three years and BPC 10 for two years.Deployment Issues:Sometimes, but it is our job to overcome those issues, and it differs from client to client.Stability Issues:Not with BPC, and only if the server was maybe not up to standard.Initial Setup:I wasn’t part of initial setup but I’ve heard that it can be tricky.Implementation Team:I am usually a part of the vendor team.Other Advice:Get the correct server, service packs and expertise (Like basis and ABAP) to help with the specific areas related to the experts area of expertise.Disclaimer: I am a real user, and this review is based on my own experience and opinions. March 22, 2015
  • 2016-10-30 T09:05:22.472-05:00
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