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SHORTEL TAPI APPL SRVR LIC

Mfg. Part: 30049 | CDW Part: 1462750 | UNSPSC: 43232703
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Product Overview
Main Features
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Technical Specifications
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Header
Manufacturer: SHORETEL
Model: TAPI Application Server
Product Line: ShoreTel

Product Reviews
Rated 3.8 out of 5 by 13reviewers.
Rated 1 out of 5 by Review about ShoreTel Mobility Valuable Features:It sounded like a great idea for our remote sales staff.Room for Improvement:Sound quality is not very good, plus, it took an incredibly long time and a lot of jumping through hoops to get it set up in the first place.Customer Service:In this case, not very good, until I finally found an engineer who understood how the mobility feature worked.Technical Support:After weeks of frustration, I was connected with an expert who was able to get the mobility feature up and running. I wish I could just deal with him for everything.Initial Setup:Incredibly frustrating.Cost and Licensing Advice:I would probably not recommend it at this time.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 4, 2016
Rated 4 out of 5 by The Service Portal is useful feature, but there are occasional outages. Valuable Features:Phone Assistant is very useful, as is the Service Portal.Room for Improvement:Occasional outages, but they're usually resolved very quickly.Customer Service:Customer service is generally responsive and courteous.Technical Support:Technical support folks are generally knowledgeable and helpful.Previous Solutions:We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service.Initial Setup:I was not part of the initial set-up, so I can't speak to that.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 26, 2016
Rated 4 out of 5 by We like that we can use our own Cisco phones on their Sky network. Valuable Features:Phone Assistant; The new customer portal for all moves, adds and changes and the ability to continues to use our Cisco phones.Improvements to My Organization:We rely on using ShoreTel's Phone Assistant as an integral part of our company and how it functions. We have control to change call groups, add/remove users, etc. without having to contact someone.The fact that we can use our own already owned Cisco phones on their Sky network is a great advantage to us. Changing handsets would be a burden on the company.Room for Improvement:Perhaps allowing more control over user functions from the customer portal, otherwise the solution is a good fit.Disclaimer: I am a real user, and this review is based on my own experience and opinions. August 5, 2016
Rated 4 out of 5 by The Service Portal is useful feature, but there are occasional outages. Valuable Features:Phone Assistant is very useful, as is the Service Portal.Room for Improvement:Occasional outages, but they're usually resolved very quickly.Customer Service:Customer service is generally responsive and courteous.Technical Support:Technical support folks are generally knowledgeable and helpful.Disclaimer: I am a real user, and this review is based on my own experience and opinions. July 9, 2015
Rated 4 out of 5 by It has helped outside sales reps stay connected with simple transfers from customer service. Valuable Features:When users are out of the office they can maintain full ShoreTel functionality.Improvements to My Organization:It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number.Use of Solution:5+ yearsDisclaimer: I am a real user, and this review is based on my own experience and opinions. June 12, 2015
Rated 4 out of 5 by I like the mobility and the flexibility of voicemail delivery. Valuable Features:Mobility and the flexibility of voicemail delivery.Improvements to My Organization:Creating easier access across multiple sites.Use of Solution:5 years+Deployment Issues:No issues.Stability Issues:Rarely have issues.Customer Service:Excellent customer service.Technical Support:Excellent technical support.Initial Setup:Yes! Easy set up!Implementation Team:In-HouseDisclaimer: I am a real user, and this review is based on my own experience and opinions. June 5, 2015
Rated 4 out of 5 by Setup was very straightforward. Some network issues in the beginning but other than that, really no problems. Valuable Features:Shoretel Mobility, Phone Assistant, & ShoreTel Sky Portal are very easy to use.Improvements to My Organization:We have 15 branches that are now connected as though we are housed in the same building.Use of Solution:3 Years - ShoreTel SkyDeployment Issues:Some network issues in the beginning but other than that, really no problems.Stability Issues:Some intermittent connectivity issues are inherent with VOIP systems.Scalability Issues:No issues.Customer Service:Their customer service reps are very knowledgeable and responsive to any problems.Initial Setup:Very straightforwardImplementation Team:In-houseDisclaimer: I am a real user, and this review is based on my own experience and opinions. April 2, 2015
Rated 4 out of 5 by Access anywhere, anytime Valuable Features:The mobility solution has provided us the ability to always available, no matter where we are. Our sales team loves the mobility solution and closing a deal while at home or stuck in traffic is always a nice thing. From an IT perspective, I would prefer the going back to an old technology so I could actually have a day off. As it stands, the mobility solution works so well that I can be contacted, no matter where I am (sigh).Use of Solution:2 yearsDisclaimer: I am a real user, and this review is based on my own experience and opinions. December 17, 2014
  • 2016-10-30 T09:01:01.817-05:00
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12/8/2016 6:49:50 PM
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