Mfg. Part: SHN-DDIMSTE-001 | CDW Part: 4020103
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Product Reviews
SKYHIGH F/O365 EXCH/SP/OD/YMMR is rated 4.0 out of 5 by 3.
Rated 4 out of 5 by from We use the Box API access with DLP capabilities to see everything that occurs in Box. Valuable Features:Box API access with DLP capabilitiesShadow ITImprovements to My Organization:Our organization is moving much of its non-sensitive data to Box and we needed the ability to have full visibility into what was occurring within the Box infrastructure. With the Skyhigh ( https://www.itcentralstation.com/products/skyhigh ) to Box API integration, we can not only see everything that occurs but we can setup many DLP policies to block or monitor what is occurring in Box. You can also run a custom DLP query against your Boxinfrastructure to look for specific DLP issues that may have been created since the older data was loaded.Room for Improvement:Reports. The reports are useful but they do not always give the information in the format that I'm looking for and can take a while to run.Probably my two biggest issues are as follows:* Even if you narrow down the scope of the report so that there is not too much data, when a report is generating, sometimes it will get hung; thus you have to delete it and run it again. This does not happen too often but when it does, it can be rather inconvenient. Especially since when I need to manually run a report, there is often a time sensitive reason that cannot wait for a report to generate twice.* SkyHigh has the ability to place users or groups on a ‘Watchlist’; which allows you to see certain views with these Watchlists users/groups in them. This is great when you are looking at live data but if I wanted to generate a report on ONLY the watchlists (or specific sub-watchlists), it is not possible. One of our main Watchlists is everyone on the IT Team. Since IT users tend to have more access and control over the environment (myself included) we like being able to single out these users when looking at data. My CIO especially, would love to have a report over specific services, bandwidth, etc… that the IT team is doing every week or month; so that he knows that we are not doing anything malicious.Use of Solution:2.5 yearsDeployment Issues:No. We currently use Blue Coat Cloud Proxy and are able to download the Blue Coat logs to the Skyhigh Log Aggregator, and they are immediately sent to Skyhigh. Even if there is an issue where Skyhigh is not receiving the logs, you will receive an email or phone call from their support letting you know they have not received any logs in X amount of time.Stability Issues:Originally, the interface would take longer than expected to load some of the more graphically intense metrics. However, Skyhigh has been improving their product and releasing upgrades on a consistent basis. Now the stability and speed are greatly improved. Looking forward to their next major release.Scalability Issues:No. Since I am able to use my Blue Coat Logs (which encompasses every system on and off my network) I just have one location that I download my Blue Coat logs and then upload them to Skyhigh.Customer Service:On a scale of 1-10, I would give them a 9. I have not had any issues and their support has been extremely helpful. There was one time where there seemed to be a decent amount of time between correspondences but it may have been the complexity of the issue. Otherwise, there have no issues.Technical Support:On a scale of 1-10, I would give them a 9. They have been able to fix just about any of my issues but there have been times where they would need to bring in higher level support or other support ( https://www.itcentralstation.com/products/skyhigh/by_topic/technical_support ) to assist.Previous Solutions:No.Initial Setup:Straightforward. During the Proof of Concept, their guides and directions were very easy to follow and I was able to setup everything without much assistance.Implementation Team:Our implementation was in-house. Since the deployment of this CASB was rather simple, there was no need to bring in a third-party vendor. If you are trying to have a 'real-time' blocking scheme where SkyHigh pushes blocking scripts to Bluecoat Proxy SG or Palo Alto, then a third-party implementation team may be necessary. However, even setting up these integrations are not too difficult and a third-party integrations team may not be necessary.ROI:Cost and Licensing Advice:With Pricing, the biggest thing to watch for is the difference in price per monitored user for the different API integrations. We currently only use the Box API but we thought about using the Salesforce one but it was drastically more expensive per user. We are starting to look at the 365 monitoring since we may migrate their soon but I have not looked at the pricing for it yet.Other Solutions Considered:Yes, Netskope ( https://www.itcentralstation.com/products/comparisons/netskope_vs_skyhigh ).Other Advice:No.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-10
Rated 4 out of 5 by from Reports show cloud service usage on our network and give a risk assessment for each cloud service. Valuable Features:The most valuable feature of Skyhigh networks is the capability of giving an overview of all active cloud services on our network. Skyhigh analyzes syslog data from our firewall, and returns a report of the cloud service usage on our network. In other words, this takes the 'shadow' out of Shadow IT. It sheds some light on the current situation.The report returned by Skyhigh not only shows which cloud services are in use, but also gives each individual cloud service a risk assessment in terms of risks associated with the service. The categories are Data Risk, User Risk, Legal Risk and Business Risk. With this overview of the associated risk for cloud services on our network, we can make some very conscious decisions about how we want to shape which services are used on the network. We can make sure that we offer safe alternatives to the services already in use. We want all our users to use cloud services, so that we can stay agile and flexible, but we also want to make sure we don't take any unnecessary risk.Skyhigh furthers the protection of our sanctioned cloud services. Once we make a decision on which services we feel are a good match for our company, we can add extra protection to those services in the form of monitoring and threat prevention. Skyhigh can make sure that all data we put in our sanctioned cloud service is compliant with our company policy as well, as industry regulations. In other words, if one of our users accidentally puts data in the cloud that isn't compliant, we can remove this data before it causes problems. This is a win for our users and the company as a whole.Skyhigh also monitors the usage of our sanctioned cloud services. They can spot any abnormal activity, such as users logging in from several different countries in a short period of time, or other suspicious activity.Improvements to My Organization:We now have a good conscious about using Cloud services. Without an overview, you can only imagine what is going on. With monitoring, analysis and threat prevention, we know exactly what is going on and can prevent activity that we deem unacceptable or creates unnecessary risk. We have a much better overview of where our data is, both in terms of which service, but also in terms of geographical location.Room for Improvement:The Web UI is still not quite as responsive as we would like. However, in praise of Skyhigh, they have taken this feedback into account. This is their biggest focus area for next major release.Use of Solution:I have been using it for one year.Stability Issues:In version 2.7, we had a few issues. However, none of these were major, and they were usually fixable within a very short period of time.Scalability Issues:We have been able to provide Skyhigh solutions for customers of single office companies, as well as larger global companies, without any issues.Technical Support:Technical support was very good. Our partnership with Skyhigh is extremely close, and their incident response is sublime.Initial Setup:The initial setup is quite easy. You must provide a log sample to Skyhigh, who then make sure their log parser is specifically suited to the customer. Once you have received a tenant, and the parser has been created by Skyhigh, the setup takes approximately one hour.Cost and Licensing Advice:The Skyhigh licensing model is based on the number of subscriptions of administrative users on the network. There are two separate licenses: Discovery and Secure.Discovery gives the overview of which Cloud services and on your network. Secure protects your sanctioned Cloud services. We have chosen both, but there is nothing limiting you from running either of the two licenses separately.If you are currently using a sanctioned Cloud service, then we recommend getting both licenses (Secure and Discover). However, if your company doesn't have an official Cloud service in use, then we recommend only purchasing the Discover license. You can always purchase the Secure license at a later time, if your situation happens to change.Other Solutions Considered:We are a consultancy company that wants to get into the CASB area. We did very thorough research on the products that were on the market. We have done this on an ongoing basis to check on the competition. We researched Netskope, Aperture and Elastica thoroughly, before concluding that Skyhigh is the most mature and feature-rich product.One of the biggest factors in choosing Skyhigh was that Skyhigh integrates with your current infrastructure, rather than adding another agent or needing to send all traffic through a proxy. This simplifies setup, as well as ensuring that the product does not cause bottlenecks. It just adds value to your already existing security infrastructure.Other Advice:Be prepared to involve management and your HR department. The data presented by Skyhigh, will most likely warrant change, both in terms of company culture, as well as adding restrictions to company policy. Once you have discussed policies and compliance, create some automation flows or workflows to ensure that all unwanted services or risk attributes are added to the block list on a regular basis.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are partners with Skyhigh Networks.
Date published: 2016-12-19
Rated 4 out of 5 by from Once we identified high risk services, we worked with our users to migrate their data to IT sanctioned services, then blocked all high risk services. Valuable Features:The ability to identify shadow IT within our environment through proxy log analysis based on risk assessments provided by Skyhigh Registry have been invaluable in helping us reduce our overall data riskImprovements to My Organization:Once implemented we were able to identify 100+ high risk cloud services used by our users. Once identified we worked with our users to migrate their data to IT sanctioned services, then blocked all high risk services.Room for Improvement:Sometimes the console performance is slow and updating custom attributes can be cumbersome as you have to do each attribute for a cloud service individually, the click the popup box to continue.The console performance is sometime slow, meaning that switch screens or generating reports can sometime feel sluggish. Data and graphics takes time to load in the browser, and also performance can depend on which browser you are using.There is a customizable part of the SkyHigh global registry called custom attributes. We use these attributes to identity and record details of our own interactions with the cloud service to show which we are reviewed, which services are approved, blocked, sanctioned, etc.. Entering information into these custom fields requires you to confirm changes for each field individually, a UI improvement could be to add a save or update button to the site instead of doing each field individually.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-07-07
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2/27/2017 5:24:14 AM
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